禮賓部各崗位職責(zé)說明書-閱讀頁
2024-08-21 21:16本頁面
【正文】 ve for constant improvements and takes responsibility for achieving business results and persevere despite obstacles Report problems to Management with suggestions for resolution Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information 掌握有關(guān)部門和酒店的業(yè)務(wù)知識并且經(jīng)常更新。 Products and services and has a good grasp how the department is run 提供良好的部門培訓(xùn)，分享共同討論的新觀點(diǎn) 清楚的掌握本部門的運(yùn)做情況，了解影響員工、客人和其他部門滿意的因素。 Diagnose problems and thoroughly analyse information to guide decision making Evaluate and assimilate critical information when reaching conclusions and make logical, petent decisions Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs 提供超值服務(wù) 給進(jìn)出酒店的客人積極主動的印象 堅持酒店標(biāo)準(zhǔn) 保持高質(zhì)量的服務(wù)。 Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs 確保提供給客人最新的酒店信息Innovation創(chuàng)新 與本部們和其他部門保持良好的合作 保證每個班次的良好溝通和交接 積極參加酒店組織的各個活動 積極和善的合作態(tài)度。 Be open to new ideas and make changes in the job and routine as required Work in line with business requirements in a flexible and optimistic manner 完成管理層交給的工作。 Deputize in the absence of your Manager Establish action plans and schedules for meeting departmental priorities 合理有效的安排工作計劃，負(fù)責(zé)實施。 Promote your ideas persuasively, and shape the opinion of subordinates and overe resistance Build consensus for action and negotiate mutually beneficial solutions. Work with your Manager to ensure you have a clear view of what is required to achieve results, and take action and responsibility to deliver it. Ensure your team meets deadlines and quality standards and tasks and projects are pleted as required 清楚并且服從深圳茵特拉根華僑城酒店的部門規(guī)章制度和程序。 Inspire others to excel by clearly municating department and section goals and priorities, recognizing good performance and supporting employees when required 開發(fā)員工潛力給予發(fā)展空間，提升今后的實際工作能力Drive For Results為目標(biāo)努力 適應(yīng)不同的文化背景和觀點(diǎn)，保證高效率的對客和內(nèi)部服務(wù)水平
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