【正文】 ........ 77 （ 4）團購客戶的認定 .................................................................................................................................................................................... 77 散客推介 ......................................................................................................................................................................................................... 78 二十、 銷售部關于設立“客戶服務熱線”的規(guī)定 .......................................................................................................................................................... 81 功能 ................................................................................................................................................................................................................ 81 目的 ................................................................................................................................................................................................................ 81 措施 ................................................................................................................................................................................................................ 82 二十一、銷售代理中的工作界面和工作流程 ................................................................................................................................................................. 82 乙方權(quán)限 ......................................................................................................................................................................................................... 83 企業(yè) () 企業(yè) () 6 乙方責任 ......................................................................................................................................................................................................... 85 銷售事務工作界面劃分 .................................................................................................................................................................................... 86 二十二、銷售業(yè)務流程及工作規(guī)范 ............................................................................................................................................................................... 87 接待 ................................................................................................................................................................................................................ 87 項目講解 ......................................................................................................................................................................................................... 87 成交洽談 ......................................................................................................................................................................................................... 88 認購手續(xù) ......................................................................................................................................................................................................... 88 付款 ................................................................................................................................................................................................................ 89 簽署《商品房買賣合同》和按揭合同 ............................................................................................................................................................... 90 二十三、特殊業(yè)務審批權(quán)限及流程 ............................................................................................................................................................................... 91 臨定 ................................................................................................................................................................................................................ 91 預留： ............................................................................................................................................................................................................. 93 保 留： ............................................................................................................................................................................................................. 93 退房： ............................................................................................................................................................................................................. 93 換房： ............................................................................................................................................................................................................. 95 更名： ............................................................................................................................................................................................................. 96 增減名 ............................................................................................................................................................................................................. 97 變更付款方式 .................................................................................................................................................................................................. 98 額外折扣或優(yōu)惠：分權(quán)限控制折扣比例 ............................................................................................................................................................ 99 補充規(guī)定 .......................................................................................................................................................................................................100 企業(yè) () 企業(yè) () 7 一、 慧谷 城市策略 銷售 部 職責 為明確銷售部工作范圍，指導部門員