【正文】 要求的水準(zhǔn) Creativity 創(chuàng)造性 Responsibilities 職責(zé) A B C D Communication Self Development Team Development 44 Carrefour Skill Inventory 技能儲備 Task任務(wù)Em plo y ee員工Renew T .G.更新促銷架O rder定貨Sto c kCard庫存卡Invent o r y盤點(diǎn)TGSchedule促銷臺計(jì)劃Fill t heshelves補(bǔ)貨Pac if i c 4電腦系統(tǒng)MarketSurve y市調(diào)Peter 1 2 3 1 3 2 3 3A li ce 2 3 2 1 1 2 2 2J ohn 2 3 2 2 3 3 2 1Simo n 2 3 2 1 2 2 2 3Geo r g e 2 2 2 2 2 2 3 2Sa m 1 1 2 1 2 2 2 21=Can Perform Well 1=做的很好 2=Can Perform 2=可以做 3=Needs to Learn 3= 需要學(xué)習(xí)改進(jìn) Communication Self Development Team Development 45 Carrefour What Can You Know from the Skill Inventory 技能儲備圖能告訴你什么 Who is generally strong? 誰的能力比較強(qiáng) Who is generally weak? 誰的能力比較弱 Where my team is strong? 我的團(tuán)隊(duì)強(qiáng)在何處 Where my team is weak? 我的團(tuán)隊(duì)弱在何處？ ? How to solve the problem 如何加強(qiáng) ? Cross training and backup building 交叉培訓(xùn)、人才備份 Communication Self Development Team Development 46 Carrefour CrossTraining and Backup Building 交叉培訓(xùn)、人才備份 ? Have one employee train another what he/she is strong at 讓一個某方面比較強(qiáng)的員工教另一個這方面比較弱的員工 ? Be aware of the seniority (face) issue 注意資歷和面子問題 ? Make sure tasks get done first and then consider training of employees 首先考慮任務(wù)得以完成，然后是員工的培養(yǎng) Communication Self Development Team Development 47 Carrefour How to Manage My Team 如何管理團(tuán)隊(duì) Content 內(nèi)容 To Know 了解 To Respect 尊重 To Anticipate 預(yù)見 To Motivate 激勵 To Reprimand 批評 To Fire 開除 48 Carrefour Give clear objectives To Reprimand Immediately point out the wrongdoings and to correct ? Without weakness ? Without hesitation Why reprimand? If it is reached Congratulate Give new objectives Promotion If it is not reached Correct Go back to the former objectives Standby Communication Self Development Team Development 49 Carrefour 提出明確的目標(biāo) 批評 立即指出其不恰當(dāng)之處并予以糾正 ? 沒有缺點(diǎn) ? 毫不猶豫 為什么要提出批評 ? 如果實(shí)現(xiàn)了 祝賀 提出新的目標(biāo) 再創(chuàng)佳績 如果沒有實(shí)現(xiàn) 批評改正 回到先前的目標(biāo) 繼續(xù) Communication Self Development Team Development 50 Carrefour To Fire 開除 ? To Push Our Team To A Higher Level Of Professional Skill. 促使我們團(tuán)隊(duì)達(dá)到更高的專業(yè)技能水平． ? Those Who Don39。 Otherwise The Other Good Members Of My Team Will Not Understand 否則其他優(yōu)秀的團(tuán)隊(duì)成員就會不理解 Communication Self Development Team Development 51 Carrefour Assigning Tasks 委派任務(wù) 1. Analyze the Task 分析任務(wù) 2. Analyze Your Employees 分析員工 3. Consider Your Task Goals amp。 Objectives 考慮培養(yǎng)員工的總體目標(biāo)和具體目標(biāo) 5. Find an Appropriate Balance Point and Assign the Task 找到 適當(dāng)?shù)钠胶恻c(diǎn) 來委派任務(wù) 52 Carrefour Are You Task Oriented or Relationship Oriented? 你是以工作任務(wù)為導(dǎo)向還是以關(guān)系為導(dǎo)向 Task Oriented 以工作任務(wù)為導(dǎo)向 Relationship Oriented 以關(guān)系為導(dǎo)向 53 Carrefour People amp。 ? Last Friday, for example, I didn39。 (期望 ) ? So we were not able to adjust selling prices in time which will do harm to our sales (Result) 所以， 我們無法及時調(diào)整價(jià)格，我們的銷售受到不利影響。 (行為 ) ? The survey reports you handed in for the past two months were very plete, accurate and helpful. (Example) 這兩個月你上交的市調(diào)報(bào)告非常全面、準(zhǔn)確、有效。 (結(jié)果 ) ? If you keep performing well like this, you will soon bee the best assistant. (Expectation) 如果你一直這樣努力的干下去，你會成為一名優(yōu)秀的助理。 By the end of November , I will have two employees trained on how to use Pacific Four. 到十一底，教會兩個員工如何使用 Pacific Four 68 Carrefour Self Management and Development 自我管理和發(fā)展 ? Time management 時間管理 ? Anticipation (Planning) 預(yù)見 Communication Self Development Team Development 69 Carrefour Time Declaration 時間宣言 Today, A Catch of the Business World Is: 當(dāng)今企業(yè)界膾炙人口的一個口號是： Work Smarter, Not Harder! 蠻干不如巧干！ Time Is Money 時間就是金錢 Communication Self Development Team Development 70 Carrefour Sources of Stress 時間緊迫的原因 ? Concept of Time 缺乏 時間概念 ? Not enough delegation 缺乏授權(quán) ? Lack of Scheduling 缺乏計(jì)劃（短期） ? Lack of Planning 缺乏計(jì)劃（長期） Communication Self Development Team Development 71 Carrefour To Anticipate To Anticipate Events To Anticipates Is: ? To Be Creative ? To Use a Good Strategy ? To Choose the Right Promotion at the Right Time ? To Have Good Business Sense ? To Prepare My Team for an Action To Anticipate: Means We Have To Forecast New Projects Communication Self Development Team Development 72 Carrefour 預(yù)見 對特殊事件或活動的預(yù)見 預(yù)見是指 : ?有 創(chuàng)造性 ?運(yùn)用適當(dāng)?shù)牟呗? ?在適當(dāng)?shù)臅r間選擇適當(dāng)?shù)拇黉N方案 ?有良好的 商業(yè)意識 ?為我的團(tuán)隊(duì)準(zhǔn)備行動方案 預(yù)見是指：必須對新項(xiàng)目進(jìn)行預(yù)測 Communication Self Development Team Development 73 Carrefour Anticipate 預(yù)見 Ask Your self: 問你自己： ? What will be selling well in the ing six months 接下來六個月，什么單品會暢銷 ? What might not be selling well in the ing six months 接下來六個月，什么單品應(yīng)該清倉 ? What can I/my team do to prepare for the uping busy period (big promotion event, festival)? 為即將到來的繁忙季節(jié) (大型促銷活動 )， 我和我的團(tuán)隊(duì)現(xiàn)在能做些什么準(zhǔn)備工作 ? What might go wrong in my department and what can I do now to prevent it? 我的部門可能會出現(xiàn)什么問題，我如何應(yīng)對 Communication Self Development Team Development 74 Carrefour Prioritizing 輕重緩急 1 3 2 4 Urgent 緊急 Not Urgent 不緊急 Important 重要 Not Important 不重要 Communication Self Development Team Development 75 Carrefour Effective Planning Tools 有效的計(jì)劃工具 ? Calendar 月歷 (每日 ,每周 ,每月 ) ? Daily to Do List 每日工作清單 Communication Self Development Team Development 76 Carrefour Appointment Calendar 工作月歷 ? Meetings a