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, Stanford University 169。 1999 Andersen Consulting 8 Traditional functional alignments continue to impede Supply Chain Performance. — Misaligned Functional Goals amp。 Customer Service Goal: Behavior: Lowest purchase price Highest utilization Lowest cost 100% customer satisfaction ? Long lead times ? High raw material inventory level ? Long run lengths ? Inflexible schedules ? High WIP inventory ? Long order fill times ? Inflexible schedules ? High inventories ? Promise flexibility 169。 1999 Andersen Consulting 10 Conflicting Objectives Customer Little’s Law Asset Utilization WIP INV Cycle Time Variability Order Response Time Early Warnings Due Date Performance Fill Rates 1