【正文】 ........................................................ 19 . 差距分析 ................................................................................................................................. 19 . 優(yōu)勢(shì)與問題 ........................................................................................................................ 19 . 需求與期望 ........................................................................................................................ 19 . 初步分析 ............................................................................................................................. 20 . IT 人力資源現(xiàn)狀評(píng)估 (ZDR) ................................................................................................................... 20 . 現(xiàn)狀 .......................................................................................................................................... 20 . 職業(yè)發(fā)展 ............................................................................................................................. 20 . 激勵(lì)機(jī)制 ............................................................................................................................. 20 . 績(jī)效考核 ............................................................................................................................. 20 . 薪酬體系 ............................................................................................................................. 20 . 培訓(xùn)體 系 ............................................................................................................................. 21 . 差距分析 ................................................................................................................................. 21 . 優(yōu)勢(shì)與問題 ........................................................................................................................ 21 . 需求與期望 ........................................................................................................................ 21 . 初步分析 ............................................................................................................................. 21 . IT 服務(wù)管理流程現(xiàn)狀評(píng)估 (GZT) .......................................................................................................... 22 . 現(xiàn)狀 .......................................................................................................................................... 22 . 差距分析 ................................................................................................................................. 25 . 優(yōu)勢(shì)與問題 ........................................................................................................................ 25 . 需求與期望 ........................................................................................................................ 26 . 初步分析 ............................................................................................................................. 26 . 項(xiàng)目管理現(xiàn)狀評(píng)估 (CD) .......................................................................................................................... 27 . 現(xiàn)狀 .......................................................................................................................................... 27 . 一般項(xiàng)目管理 .................................................................................................................... 27 . 系統(tǒng)開發(fā) ............................................................................................................................. 27 . 系統(tǒng)測(cè)試 ............................................................................................................................. 28 . 軟件部署 ............................................................................................................................. 28 . 差距分析 ................................................................................................................................. 28 . 優(yōu)勢(shì)與問題 ........................................................................................................................ 28 . 需求與期望 ........................................................................................................................ 28 . 初步分析 ............................................................................................................................. 29 . 外部資源利用策略現(xiàn)狀評(píng)估 (GZT)....................................................................................................... 29 . 現(xiàn) 狀 .......................................................................................................................................... 29 . 差距分析 ................................................................................................................................. 30 . 優(yōu)勢(shì)與問題 ........................................................................................................................ 30 . 需求與期望 ........................................................................................................................ 30 . 初步分析 ............................................................................................................................. 30 . IT 投資成本效益分析 (GZT) ................................................................................................................... 30 . 現(xiàn)狀 .......................................................................................................................................... 30 . IT 預(yù)算與投資流程 .......................................................................................................... 30 . IT 投資力度 ........................................................................................................................ 31 . IT 成本的構(gòu)成情況 .......................................................................................................... 33 . 效益評(píng)估 ............................................................................................