【正文】 .........................................................................8 Review Configuration Items ............................................................................8 Setup Activities ....................................................................................................8 Agree on Purpose .........................................................................................10 Agree on Boundaries of Management............................................................11 Establish Standards for Configuration Management.......................................12 Discover IT Components...............................................................................12 Decide What Needs to Be Managed...............................................................12 Build CMDB ..................................................................................................13 Establishing Configuration Items.........................................................................14 Does an Asset Need to Be Tracked and Controlled?.......................................15 Determine the CIs to Be Managed ................................................................15 Identify Relationships and Dependencies Among CIs.....................................16 Select CI Attributes ......................................................................................16 Add CI(s) to CMDB .......................................................................................17 Accessing Configuration Items ............................................................................18 Request for Information ...............................................................................19 Present Information .....................................................................................19 Changing Configuration Items ............................................................................20 Change CI ....................................................................................................22 Change the Dependent CI ............................................................................22 Reviewing Configuration Items ...........................................................................23 Perform Inventory Collection ........................................................................24 Compare Inventory with Information in CMDB ..............................................24 Roles and Responsibilities................................................................................... 27 iv C onfiguration Management Configuration Manager .......................................................................................27 Configuration Management Staff.........................................................................27 Relationship to Other SMFs ................................................................................. 29 Appendix: Remended Technologies............................................................. 31 1 Executive Summary Configuration management is a critical process responsible for identifying, controlling, and tracking all versions of hardware, software, documentation, processes, procedures, and all other inanimate ponents of the information technology (IT) anization. The goal of configuration management is to ensure that only authorized ponents are used in the IT environment and that all changes are recorded and tracked. This document discusses the main processes and activities involved in configuration management, and includes the setup activities that must be performed before configuration management can be conducted. The importance of the Configuration Management service management function (SMF) lies in the ways in which it relates to other SMFs in the Microsoft174。 Operations Framework (MOF) Process Model. For example, configuration management is responsible for performing a baseline assessment of the IT production environment. Change management uses this baseline assessment in evaluating the impacts of a change and depends on the accuracy of the configuration data to ensure that these impacts can be understood and municated appropriately. During the change and release processes, configuration management is responsible for updating the configuration management database (CMDB) to reflect all changes to configuration items (CIs). 2 Introduction This guide provides detailed information about the Configuration Management SMF for anizations that have deployed, or are considering deploying, Microsoft technologies in a data center or other type of enterprise puting environment. This is one of the more than 20 SMFs defined and described in Microsoft Operations Framework (MOF). The guide assumes that the reader is familiar with the intent, background, and fundamental concepts of MOF as well as the Microsoft technologies discussed. An overview of MOF and its panion, Microsoft Solutions Framework (MSF), is available in the MOF Service Management Function Overview guide. This overview also provides abstracts of each of the service management functions defined within MOF. Detailed information about the concepts and principles of each of the frameworks is also available in technical papers at What’s New? This Configuration Management SMF has been revised to bring it into pliance with MOF version . It now includes information about how the newest MOF Team Model role cluster, Service, is involved in each step of the configuration management process. Feedback Please direct questions or ments about this SMF guide to . 3 Configuration Management Overview Configuration management is a critical process responsible for identifying, controlling, and tracking all versions of hardware, software, documentation, processes, procedures, and all other inanimate ponents of the i