【正文】 est WorstHaier 2 2Electrolux 2Best Worse Scattered results across several players with no clear indication of best playersSlim leads by Haier and Electrolux both rated 2 mentions in the best category.Interesting note, is that Haier’s responses in EC rates it as the best by one distributor while it is the worse by the retailerData No specifics3. Ability to respond to Urgent OrdersBest WorstElectrolux 3 Haier 4 2 (2EC) Samsung 3 2Xinfei 2Rongsheng 2Best Haier has the most mentions with 4 (which are spread throughout China). Electrolux next has 3 mentions but all focused on EC (2 retailers, 1 distributor). Samsung also appears moderately better with 3 mentions overall, 2 being in EC.Worse Most of the worse case mentions were fairly distributed with the exception of Haier which had 2 mentions in EC.4. Product AvailabilityBest WorstElectrolux 2 Haier 3 (2SC) 7 (4EC,) Xinfei 2 (2EC)Siemens 4 (2CS)Rongsheng 2Best Moderate feedback with best for Electrolux, Haier and Xinfei. Haier appears slightly stronger for product availability in SC while Xinfei is stronger in EC.Worst Haier appears to have the worse problems with product availability, particularly in EC. Siemens also appears to have some problems (focusing on CS).Data Only several pieces of data given for best (ranges from 70 to 100%)Page 2513. What is you current order transmission mode? Fax ? Telephone ? Email ? Other__________Ordering Question 13Order Transmission ModeSurvey Result Commentsn Many customers have a preference for utilizing “interactive” (. telephone or face to face) ordering modes so that they can get a clear idea of product availabilityn Currently, no respondents use to place orders. Presumably this is because of the low level of IT infrastructure in China and that vendors have not developed this type of service. Customers in Guangzhou region are more open to adopting new technologies than those in the North China and Central areas.n Customers and sales staff indicated problems with current order processing related to the heavily manual work process involved, multiple handoffs (between Electrolux logistics and sales depts) and problems with outdated inventory information on product availability in LDC.Page 2614. What is the order fulfillment performance of Electrolux? Order fulfill rate ___________ 88%Back order rate ___________ 8%Order unfulfilled rate ___________ 4%Survey Results Commentsn The average order fill rate is 88%, the rate of back order is 8%, and the unfulfilled rate is 4%.n CS region has the highest order fulfill rate at 92%, enhanced by its close proximity to the manufacturing base.n Since the LDCs in NE region usually have large inventory and use LDCs to serve almost all the customers, the order fulfill rate is also very high.n The order fulfill rate in GZ region (Guangdong, Fujian, Guangxi) ranks the lowest at 73%, due to the lack of effective and efficient munication on both local inventory level and inventory level in RDC. n Order fulfillment performance is relatively better in big cities. Almost all the responses from Shanghai said the fulfill rate is 100%. n Key accounts, such as Carrefour experienced higher rate of back orders during the weekend when Electrolux has no person take care of logistics service, and they usually keep lower inventory level n (Sales Managers in both Guangzhou and Shenzhen were concerned about the lack of available and timely inventory information in the RDC, since they could only receive the information on a monthly basis).Order FulfillmentOrdering Question 14Page 27Electrolux Stockouts Frequency Ordering Question 1515. How often do you experience stockout of Electrolux products?(frequency and the number of units)Survey Result Commentsn Respondents indicated that most stockouts occur during promotional periods and new product launch.n Out of 16 responses who registered stock out, 3 are distributors, 9 are retailers, and 4 are multiple retail formatsn Generally speaking, customers experienced stock out ranging from once to more than 10 times, respectively. And the units for each stock out ranged from 1 to 200 each time. n The stock out happens more often in GZ regions whose business is still in infancy, also the small cities without LDCsn Tian Li Fei, a distributor in Shenzhen, experienced stock out prior to the Chinese New Year, 2023 period with the product shortage estimated around 200 units.Number of times respondents experience d stockout of Electrolux products Once3Two6Three2Three1Five1Ten2Fifteen1Note: limited response 16 panies registered stockoutsPage 28Electrolux Stockouts Value Loss Ordering Question 1616. What is the estimated value loss for stock out? (in % of total volume sold) ? % ? % ? % ? % ? 10%Response: 60% 17% 8% 4% 10% Survey ResultCommentsn A high proportion of customers who indicated sales loss due to stockouts as over 10% were from the GZ region, especially for the customers in Guangdong and Fujian which experienced severe stockouts during the last year.n As confirmed by both customers and Electrolux sales managers, some of the reasons for stockouts are high demand, low inventory and lack of timely information on inventory and product availability.Page 29 Ordering Performance ? “Ability to Respond to Urgent Orders”, and “Product Availability” were identified as the most important factors from the survey, which Electrolux performed relatively weak pare to other items in ordering services? The order fulfillment performance varied significantly across the different regions. Markets in which Electrolux have had a longer history of operation, were in close proximity to t