華美達(dá)質(zhì)量管理及評估手段(中英文雙語)-在線瀏覽
2025-03-09 17:41本頁面
【正文】 交談取得答案。 ? It put the hotel’ s line level staff at the core of the solution, munication and implementation 使酒店前線部門的員工處于溝通、執(zhí)行及解決問題的核心。 2QA will cover the following important areas 2個(gè)問題將發(fā)揮以下作用 2 Q A ? It will also help direct your attention and focus to improve your next . Evaluation. ? 它也可以使你要關(guān)注的目標(biāo)更直接并使質(zhì)量評估更加完善。 The Features of 2QA ?Remember:2QA will result only in negative ments to be entered and to be evaluated by the QC記住： 2QA 只關(guān)注反面意見，并由質(zhì)量委員會對此意見進(jìn)行記錄并評估。 Guests who have problems in other areas of the hotel often look to the Front of House staff for solutions. 客人在酒店其他地方碰到的問題，經(jīng)常會找前線的員工來幫助解決。 ? If you have a condition that does not correspond to any department listed, use the “ General” department provided. ? 如果你的問題和以下所列的任何一個(gè)部門都不對應(yīng)，則使用滾動菜單里的“所有”部門。 Suggest to get the Philippine Band back to the French 能有菲律賓樂隊(duì)回來表演。s written on the wele booklet that the gift shop will open at 08:00am, but when the guest came down at 08:00, it39。 Action Taken 采取的措施 Already informed purchasing department to increase seafood variety. 已告之采購部增加海鮮品種?，F(xiàn)在我們在做最后的細(xì)節(jié)討論，如無意外希望九月份就會有樂隊(duì)表演了。 Action By負(fù)責(zé)人 KLT/ LXF RC JM Hotel Top 10 Service Issues 酒店要優(yōu)先改進(jìn)的 10項(xiàng)服務(wù)任務(wù) The fruits salad for breakfast is not fresh on watermelon for breakfast on 22F is not fresh. 22樓早餐的水果沙拉不新鮮。 It would be convenient if we offer plastic files for guests to pack their documents after they copy or print them in Business 或打印的客人提供塑料文件帶裝他們的文件，將使客人感覺更方便。 Action Taken 采取的措施 We39。t be keep fresh. 如在 22樓發(fā)現(xiàn)水果不能保持新鮮，我們將在早餐時(shí)更換兩次水果盤。 Should be registered two persons in twin room and paid double breakfast rate for two plimentary breakfasts. 凡入住雙人間的客人且支付含兩份早餐的房價(jià)均可享受兩份免費(fèi)早餐。 The quality of the room key is very poor, most of time it can39。 The carpet in the guestroom is not clean. 客房的地毯不干凈。s puter, if anything happened can call EDP or suggest them read the direction in guest room. 主要原因是很多客人自帶的筆記本電腦的設(shè)置與酒店網(wǎng)絡(luò)設(shè)置不同，建議客人上網(wǎng)前詳細(xì)閱讀使用說明，或遇到困難隨時(shí)通知電腦房以解決。 We asked our room attendant to shampoo the carpet immediately if they found the carpet was very dirty. Also, Engineering Department have replaced the carpets of some worn out ，如發(fā)現(xiàn)地毯很臟，需及時(shí)清理。 Action By負(fù)責(zé)人 WW/ KL TC/KL TC Hotel Top 10 Condition of Assets Issues 酒店要優(yōu)先改進(jìn)的 10項(xiàng)資產(chǎn)狀況任務(wù) The signal of CNBC and ESPN are bad. CNBC和 ESPN電視臺的信號不好。t have the special work line for their 酒廊無線上網(wǎng)，可是我們沒有特殊的網(wǎng)線提供。 WLAN (Wireless Local Area Network) system has been installed in hotel Lobby/ Club Lounge/Tianlu Hall/ 24F/25F Function Rooms
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