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oraclecrm解決方案-在線瀏覽

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【正文】 an Resources Order Entry General Ledger Inventory Accounts Receivable Material Requirements Planning Sales Reps Organization Pricing Orders/ Order Status Sales Forecasting Accounting Calendar Items Product Families Collateral Availability Case History Service Expiration Customer Calls/ satisfaction Install Base Payroll Territories Promotions Sales Credits Pay Invoices Credit memos Payments Clawbacks CRM Modules ERP Modules Legend Orders Booked Customer/ Contact Info Tax Info Sales Reps per account Sales Compensation Accounting Calendar An integrated ponent Service and Customer Care 129 Copyright Oracle Corporation, 1999. All rights reserved. Oracle CRM for EBusiness Inter based Opportunity to Cash 市場(chǎng) 計(jì)劃 建立客 戶(hù)線索 機(jī)會(huì) 管理 訂單 配置器 訂單 創(chuàng)建 訂單 執(zhí)行 帳單 收費(fèi) 銷(xiāo)售 智能 以客戶(hù)為中心 130 Copyright Oracle Corporation, 1999. All rights reserved. EBusiness Suite: The CRM in CRM ? Customer Simple: Single Customer Model vs. Multiple Customer Models ? Relationships Complete: 360degree view ? Management Global: MultiChannel Interaction Capabilities 131 Copyright Oracle Corporation, 1999. All rights reserved. Oracle CRM Oracle CRM 是一個(gè)完整的與 ERP集成的解決方案 ? 底層數(shù)據(jù)的同步 ? 商業(yè)流程的整合 三大賣(mài)點(diǎn): ? 融匯貫通的交流渠道 ? 360度的關(guān)懷 客戶(hù)智能 ? 100%Inter 132 Copyright Oracle Corporation, 1999. All rights reserved. Unified Channels Retail Partners Mobile Call center Web Customer 133 Copyright Oracle Corporation, 1999. All rights reserved. 銷(xiāo)售商務(wù)部 信息 工程設(shè)計(jì)部 信息 技術(shù)質(zhì)量部 信息 生產(chǎn)部 信息 合同管理部 信息 分散系統(tǒng)的弊端 134 Copyright Oracle Corporation, 1999. All rights reserved. 集成系統(tǒng)的效果 ? 完整的企業(yè)信息 ? 減少數(shù)據(jù)重復(fù) ? 信息完全共享 ? 數(shù)據(jù)唯一準(zhǔn)確 ? 全面有效的數(shù)據(jù)分析 135 Copyright Oracle Corporation, 1999. All rights reserved. Oracle CRM: 360Degree View Customer Demand Marketing Lead Generation Oppor tunity Order Mgmt Contracts Customer Mgmt Contact Center Service Mgmt Marketing Sales Service Call Center Web Mobile 136 Copyright Oracle Corporation, 1999. All rights reserved. Customer Intelligence Is the Heart of Oracle CRM 137 Copyright Oracle Corporation, 1999. All rights reserved. 您真的了解您的客戶(hù)么? ? 他們是誰(shuí)? ? 在那里? ? 買(mǎi)了我們什么產(chǎn)品? ? 為什么買(mǎi)? ? 怎樣買(mǎi)的? ? 購(gòu)買(mǎi)傾向? ? 抱怨在那里? ? 滿(mǎn)意在那里? ? 我們?cè)撟鲂┦裁矗? 預(yù)見(jiàn)性的行動(dòng) 全方位的關(guān)懷 融匯貫通的渠道 全面共享的客戶(hù)信息 Customer Intelligence 138 Copyright Oracle Corporation, 1999. All rights reserved. 100% Inter Customer Employee Database 139 Copyright Oracle Corporation, 1999. All rights reserved
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