【正文】 or business, good for you Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff. Our oneday courses include: Experienced and highlyqualified trainers (trainer was sickreplacement poor) Highquality information packs (pile of loose photocopies) Small groups (maximum 8 people) (not true) price includes lunch and refreshments (explain what was wrong with lunch) All oneday courses run MondayFriday from 9:3017:00. (start late) For more information contact: Mora Geddings GBG House Summerfield Road Oxford OX8 4DN Sample Dear Mrs. Geddings, I am writing to plain the training course on health and safety which I attend 27 November. When I booked this course, I chose your pany as it came highly remended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class supposed to be about 8 people but in mine there were about 15. Finally, should make it clear that the class started 1 hour late, and the lunch that was not served, was cold. I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter. I look forward to hearing from you. Yours sincerely, Lisa Kostevska 道 歉 信 You are the secretary in a pany which makes plastic tableware. Your boss has left the letter below for you to answer. Write a letter of 120140words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss. Do not include addresses. Write on your answer sheet. Chris: please write back to Ms Jereme QUALITY with regrets, etc. We mustn’t CAFETERIA INC. lose this customer NEW ROAD Thanks MELBOURNE 6 October 1997 The manager PlasticAPlenty Co. Gough Industrial Estate Melbourne Dear Sir or Madam PLASTIC TABLEWAREProduct nos. 0821(folks) and 7234(bowls) We have used your pany as a supplier to our restaurants for several years,(5 years to be exact.) and until recently the quality of your products has always been good. However, on 2 September this year, we took deliver of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped (we will replace them free of charge) and several of the folks were broken. We cannot use them in our cafeterias. I do hope that such a delivery will not be repeated, and that you supplies to us in the future will again be of high quality. (So do I! It was the faulty packing machinenow repaired) If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier (tell her it won’t happen again she’s an excellent customer, so please offer our apologies) to provide us with goods which meet our own high standards. I am sure you will be able to provide us with a satisfactory explanation. Yours faithfully, Ann Jereme Restaurants Director Sample Dear Ms Jereme, Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality. （表示歉意） After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again. （解釋原因） According to the sales contract between us, we will, of course, replace your faulty delivery free of charge. (處理意見(jiàn) ) I would like to offer our apologies once again and thank you being an excellent customer.(再次道歉 ) Yours sincerely, 4. 告 知 變 化 類 You work in the Sales Department of an international pany. Manuela Garcia, an important client, is visiting your pany for a day. There are some changes to the itinerary you sent her last week. Write a letter of 120140 words to Ms Garcia, using the original and your handwritten notes, informing her of the changes. Proposed itinerary for oneday visit of Manuela Garcia Wednesday 20 October 11:00 Ms Garcia arrives on flight 1 B 432 from Madrid John Sallis to meet Ms Garcia at airport 11:30 Arrive at pany (Original arrival time too optimistic)