【正文】 ther faulty plastic tableware from you, we will be obliged to find another supplier (tell her it won’t happen again she’s an excellent customer, so please offer our apologies) to provide us with goods which meet our own high standards. I am sure you will be able to provide us with a satisfactory explanation. Yours faithfully, Ann Jereme Restaurants Director Sample Dear Ms Jereme, Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality. （表示歉意） After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again. （解釋原因） According to the sales contract between us, we will, of course, replace your faulty delivery free of charge. (處理意見(jiàn) ) I would like to offer our apologies once again and thank you being an excellent customer.(再次道歉 ) Yours sincerely, 4. 告 知 變 化 類 You work in the Sales Department of an international pany. Manuela Garcia, an important client, is visiting your pany for a day. There are some changes to the itinerary you sent her last week. Write a letter of 120140 words to Ms Garcia, using the original and your handwritten notes, informing her of the changes. Proposed itinerary for oneday visit of Manuela Garcia Wednesday 20 October 11:00 Ms Garcia arrives on flight 1 B 432 from Madrid John Sallis to meet Ms Garcia at airport 11:30 Arrive at pany (Original arrival time too optimistic) John Sallis to give Ms Garcia an introductory tour of the pany 12:30 Launch at White Hart restaurant (Restaurant full. It’s now the Swan hotel) (John Sallis, Carol Snape, Sue Smith, Ms. Garcia) (Carol can’t make it. Explain why?) 14:00 Meeting in boardroom (John Sallis, Carol Snape, Sue Smith, Ms. Garcia) 15:30 Coffee break 16:00 Product presentation (give some details) (John Sallis, Carol Snape, Sue Smith, Ms. Garcia) 18:00 John Sallis to take Ms Garcia to the airport (John has to go early. Sue will take Manuela to the airport ) 19:30 Ms Garcia departs on flight 1 B 886 to Madrid Sample Dear Ms. Garcia, Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October. Firstly, in order to allow plenty of time for you to travel from the airport, your tour of the pany will be slightly shorter than the hour which we had originally planned. Secondly, please note that as the White Hart is full on Wednesday, lunch will be at the Swan Hotel. Carol Snape will, however, not be joining us due to a previous engagement. It has been confirmed that Tom McAllister will show the new video about our new natural shampoo range at 16:00. As John Sallis has to leave early, Sue Smith will acpany you to the airport for your evening flight. If you have any questions, please do not hesitate to contact me. Yours sincerely, 二、商 務(wù) 報(bào) 告 (report) 下級(jí)部門用書面形式向上級(jí)部門或上級(jí)領(lǐng)導(dǎo)匯報(bào)工作、反映情況、提出建議等使用的上行公文。, 39。 are less successful than those of Shikei. Conclusion The results of the market survey are dissatisfying. Therefore effective measures must be taken immediately. Remendations On the basis of the results, I have the following remendations: 1. To anize quality circles to study and supervise every sector in our production so that any quality problems can be discussed and solved in the course of production. 2. To give the marketing manager more power to make his own decisions so that he can respond to the changing business situation timelier. A Tomatsu B Shikei Value for money * * * * * * Reliability * * * * * * * Aftersales service * * * Availability * * * * * Advertising * * * * 變 化 形 式 勱 態(tài) 增加 ascend/increase/rise/grow 減少 descend/decrease/reduce/decline/fall 持平 remain/keep stable/steady/flat 靜 態(tài) account for make/take up contribute to constitute/occupy 2. 圖 表 類 變 化 程 度 急劇的（地） rapid (ly) sharp (ly) dramatic (ally) steep (ly) 緩慢的（地） slow (ly) slight (ly) gradual (ly) 穩(wěn)定 stable/steady/flat ：內(nèi)容 /數(shù)據(jù) + 增減 /占比例 ? X% of the 項(xiàng)目 is/has/are/have____. ? 項(xiàng)目 constitutes/accounts for x%. ： 項(xiàng)目 +show/demonstrate+變化 (n.) was a/an increase/decrease in/for ___. 4. ___ （項(xiàng)目） remains stable and hardly could any change be recognized in the chart. 表示 “ 變化 ” 的句型 比較主體 doubled/tripled in 時(shí)間 pared with those in time. A在 XX期間增長(zhǎng)了一倍 /兩倍 . 2. A is in direct/inverse proportion to B. AB成正比 /反比 3. A has 倍數(shù) as many/much