【正文】 ?? ????? ?? ? ???? ????? ??? eSolution ??? ?? LIFE System INFORMATION COMMUNICATION Techno Village ??? /???? ?? /???? /?? ?? /???? /?? ??? /??? ?? / ?? / ?? ???? /????? Mail+SMS+Fax+??? ?????? ?? ???? ?? ????? ?? ?? DB?? ?? ????? ??????? ??????? ??? /????? ?eBiz Total Service eBiz Strategy eBiz Operation eBiz Consulting Planning Contents Solution eBiz Building Marketing eBiz total service ? eBusiness Transformation Supplier Supplier Supplier stockholder Employees Online Offline SCM ERP IPS EIP/KMS/GW IRM/RMS/PRM WebSite CRM/CP Partners PACS ERP CRM EIP Mailing B2Emall Integration Developers Web Service Enterprise Solution Business Fields : SI Development amp。D MU eBiz Total Service ? eBiz Total Service ? ?????? ? ???? Service Sales CRM Data Warehousing/Integration SMS Channel Web FAX Channel eMail Channel Web Site Channel Post channel Consumer Investor Purchaser Analyst The press Club ??? ???? ???? Marketing Customer Interaction Platforms Interaction Management Infrastructure eCRM EMail ?? EDMS GW ??? KMS 2?? (??? ?? ) ERP 1?? (??? ?? ) CRM SCM EPlanning ? Office Management System ???? ???? ???? ???? ???? Customer A Customer B Customer C Supplier A Supplier B Supplier C 55% 15% 20% 10% ? eBiz Solutions amp。 Service Web SI Area SI Area NI Area System Area DW/ECRM / CRM EMarketplace SCM ElS GW/KMS ERP CMS Management amp。 Supplier Customer B2E B2C B2M ? eBiz Sector amp。 IT Strategy Supply Chain Execution ? eBiz Enterprise Management ? SI Business Area ? SI consulting ? SI development ? SI management ? N/W management ? New technology ?Network Integration Network Consulting Network Integration Network Management SI Area NI Area Solution Area SM Area Inter Area Ramp。 Service SI Development amp。 Service BSP Area Inter Area SI Area NI Area Consulting Area BSP MU : (Business Service Provider Management Unit) Inter Area BSP Area SI Area NI Area 55% 15% 20% 10% ? eBiz Solutions amp。 management Network Integration / Automation System IT development amp。 Promotion ? eCreative amp。 Solutions ? eBiz Service Domain eBiz Total Service eCRM function eCustomer Relationship Management Adaptation Analysis Data Gathering ? eBiz Solution analysis _eCRM ? ???? ? ??? ?? ?? ? ??? ??? / ??? ?? ? ???? ?? ? ?? ?? ??? ?? ??? ?? ? ?? ??? ? ??? ?? ???? ????? ???? , ??? ???? ??? ?? ?? ? ??? ????? ???? ?? ? ????? ? ?? ??? ?? ?? ? ?? ???? ? ?? ??? ?? ???? 46% 22% 19% Source: Executive Issues Survey CEO Global Business Study The Alexander Group, Incorporated, ??? ?? ??? ?? ?? ?? ?? ??? ?? ?? ?? 7% 6% ? Summary ? ?? ??? ?? ??? ? CEO? ?? ??? ?? ?? ?? ?? ??? ?? ???? 1 ?? ??? 2 ?? ??? ?? 3 ??? ?? 4 ?? / ? ?? 5 ?? Restructuring 6 ??? ???? 7 ??? (Globalization) 8 ??? ?? 9 ???? (Geopolitical) ?? ? ? 1 ???? ?? 2 ?? ??? 3 ????? ???? ?? 4 ?? ?? 5 ??? ?? 6 ??? ?? 7 ?? Restructuring 8 ??? (Globalization) 9 ????? ????? ?? (ValueAdded Supplier Relationships) ? ? ?? 5. ???? ? ? ? ? 4. ???? 3. ???? 2. ???? 1. ???? ? ?? ??? (?? ??? ) ??? ???? ? ? ??? ???? ?? ??? ???? ? ? ???? ?? Site?? ?? ??? ???? ? ? ???? ?? Site? ?? Site?? ?? ?? (?? ?? ,?? ? )? ??? ???? ? ? ?? ??? ?? ?? ?? /?? ????? ? ? ??? ??? ??? ??? ? ??? ? ? ??? ???? ??? ???? ? ? ?? ??? ??? ?? ??? ???? ? ? ?? ?? ?? ?? ? ??? ?? ?? ?? ? ?? ?? ?? ?? ? ?? ?? ?? ?? ? ?? ?? ??? ?? ? ?? ?? ?? ?? ? ?? ?? ? ?? ?? ? eCRM?? ?? 1 2 3 ? ?????? 2? ???? ???? ? ? ? 90? ?? ??? ??????? ?? ?? ?? ? ???? ?? : ????? 60%?? (?? 80 ～ 90% ?? ) ? ? ? ? ???? ?? : ????? 40%?? ? ?????? 2? 3. ???? 2. ????