跨文化交流與談判ppt課件-在線瀏覽
2025-06-20 18:30本頁面
【正文】 tact ? Posture ? Gestures ? Chromatics ? The use of color to municate messages 19 Nonverbal Communication ? Proxemics ? The study of the way that people use physical space to convey messages ? Intimate distance is used for very confidential munications ? Personal distance is used for talking with family and close friends ? Social distance is used to handle most business transactions ? Public distance is used when calling across the room or giving a talk to a group 20 Personal Space in the . Intimate distance 18” Personal distance 18” to 4’ Social distance 4’ to 8’ Public distance 8’ to 10’ Adapted from Figure 7–3: Personal Space Categories for Those in the United States 21 Nonverbal Communication ? Chronemics ? Monochronic time schedule ? Things are done in a linear fashion. ? Manager addresses Issue A first and then moves on to Issue B ? Time schedules are very important and time is viewed as something that can be controlled and should be used wisely ? Polychronic time schedules ? People tend to do several things at the same time ? People place higher value on personal involvement than on getting things done on time ? Schedules are subordinated to personal relationships 22 Achieving Communication Effectiveness ? Improve feedback systems ? Two basic types of feedback systems between home office and affiliates ? Personal (., facetoface meetings, telephone conversations and personalized ) ? Impersonal (., reports, budgets, and plans) ? Language training ? Cultural training ? Flexibility and cooperation 23 Flexibility Cooperation: Interpany Interaction and Negotiation Table 7–7 Negotiation Styles from a CrossCultural Perspective Adapted from Table 7–7: Negotiation Styles from a CrossCultural Perspective 24 Flexibility Cooperation: Interpany Interaction and Negotiation Table 7–7 Negotiation Styles from a CrossCultural Perspective Adapted from Table 7–7: Negotiation Styles from a CrossCultural Perspective 25 Managing CrossCultural Negotiations Negotiation: The process of bargaining with one or more parties to arrive at a solution that is acceptable to all 1. identify the objectives negotiators would like to attain and explore the possible options for reaching these objectives 2. Set limits on singlepoint objectives 3. Divide issues into short and longterm considerations and decide how to handle each 4. Determine the sequence in which to discuss the various issues Planning 26 Managing CrossCultural Negotiations Negotiation: The process of bargaining with one or more parties to arrive at a solution that is acceptable to all ? Get to know the people on the other side ? “Feeling out” period is characterized by the desire to iden
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