用餐的經(jīng)驗(yàn)過程ppt課件-在線瀏覽
2025-06-20 18:14本頁面
【正文】 到客人找到舒適的位置坐下 。s position, just enough space for guest to enter, always ladies first. Saying “Have a seat Sir/Madam/Guest’s name”.As the guest attempts to sit, the chair must be swivelled back into position using both hands until the guest finds a position of fort. 3) 詢問咖啡或茶 3) Would you like Coffee or Tea？ 4) 如果嬰兒或兒童進(jìn)入餐廳一定要提供嬰兒椅，必須立刻取來放置在桌邊 4) Baby chair must be offered if an infant or kid is in the restaurant, if required bring to table immediately. Dining Experience Breakfast 邀請(qǐng)客人挑選自助餐 Invites guest to take buffet 1) 服務(wù)員邀請(qǐng)客人取餐時(shí)說：“打擾了，某某（客人名字）先生或女士，當(dāng) 您準(zhǔn)備好就可以去選擇食品了。 2) Gesture, with arm towards Buffet, at the end of statement or direct guests to the buffet counter. 3) 離開桌邊前，留下一個(gè)溫暖的微笑 3) With a warm smile, leave the tableside. Dining Experience Breakfast 照看桌子 Detail on table 1) 所有的清潔工作，收取餐具都用托盤 1) All clearing is done to a tray to pick up equipment. 2) 當(dāng)觀察到客人的刀和叉平行的時(shí)候清除盤子，即使客人仍在，要說：“打擾了， 某（客人名字）先生或女士，我可以收走盤子嗎？” 2) Clear the plates by observing, even when the other guests are eating, by saying Excuse me, Sir/Madam/Guest’s name. May I remove your plate? 3) 在客人面前不要打擊或者刮碟子 3) Never hit or scrape the plate in front of guest. Clear breakfast plates, B/B plates and Juice glass, Coffe
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