【正文】 ..........................................................................177 測試 方法 ........................................................................................178 系統(tǒng)業(yè)務(wù)功能測試方法 .........................................................178 系統(tǒng)性能測試方法 .................................................................178 測試執(zhí) 行 階 段 ................................................................................179 系 統(tǒng) 建 設(shè)質(zhì) 量 測試 ........................................................................180 驗收和測試 .......................................................................................181 硬件 測試 內(nèi)容 ................................................................................181 軟 件 測試 內(nèi)容 ................................................................................182 驗 收 細(xì)則 ........................................................................................18312 技術(shù)培訓(xùn) ..................................................................................................185 培訓(xùn)對象 ...........................................................................................185 運(yùn)行 環(huán) 境培 訓(xùn)對 象 .......................................................................186 應(yīng) 用 環(huán) 境培 訓(xùn)對 象 .......................................................................186 培訓(xùn)方式 ...........................................................................................187 現(xiàn)場 培 訓(xùn) .......................................................................................187 高 級 培 訓(xùn) .......................................................................................187 培訓(xùn)課程 ...........................................................................................187 培 訓(xùn) 內(nèi)容 .......................................................................................187 培 訓(xùn)課 程 .......................................................................................187 培 訓(xùn) 教 師 .......................................................................................188 培 訓(xùn)評 估 .......................................................................................188 培 訓(xùn)費(fèi) 用 .......................................................................................189 培訓(xùn)的其它事項 ...............................................................................189 培 訓(xùn) 的 時間 安排 ...........................................................................189 培 訓(xùn) 的人 員 數(shù)量 ...........................................................................18913 服務(wù)質(zhì)量承諾 ..........................................................................................189 質(zhì)量管理 ...........................................................................................189 質(zhì) 量管理 實 施原 則 .......................................................................189 質(zhì)量方針 .................................................................................190 質(zhì)量目標(biāo) .................................................................................191 質(zhì)量承諾 .................................................................................191 質(zhì)量保證 .................................................................................192 組織職責(zé) ..........................................................................192 就緒原則 ..........................................................................193 工作流程 ..........................................................................193 不符合項處理 ..................................................................196 質(zhì)量保證記錄 ..................................................................197 質(zhì)量保證驗證 ..................................................................197 結(jié)束準(zhǔn)則 ..........................................................................197 關(guān)鍵因素及其對策 .................................................................198 變 更管理 .......................................................................................200 變更的類型 .............................................................................200 變更管理機(jī)構(gòu) .........................................................................201 變更處理流程 .........................................................................201 變更提出 ..........................................................................201 變更審核 ..........................................................................202 變更分析和評估 ..............................................................202 變更實施 ..........................................................................203 變更驗證 ..........................................................................203 變更發(fā)布 ..........................................................................203 變更表格 ..........................................................................204 配置管理 .......................................................................................205 配置管理目標(biāo) .........................................................................205 配置管理機(jī)構(gòu) .........................................................................205 配置管理計劃 .........................................................................205 配置管理活動 .........................................................................206 定義項目配置項 ..............................................................206 定義項目基線 ..................................................................206 定義配置項的標(biāo)識與狀態(tài)跟蹤方法 ..............................207 配置變更控制 ..................................................................207 版本發(fā)布控制 ..................................................................207 配置狀態(tài)報告 ..................................................................208 配置審計 ...............