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l inspection is that the SA can point out damage and faults to the customer and suggest appropriate remedies. He can also take the opportunity to draw attention to the state of wearing parts (. worn tires) of which the customer may not have aware. 初檢的好處是維修顧問可以指出故障并提出建議。 Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 20 4. 確認工單 Writing up Repair Order Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 21 The repair order is an instrument for the workshop, which also can be seen use as contract between MercedesBenzBranch and customers. Therefore it has to be created understandable and clear all in details. 工單是維修廠的工具,是 MB維修中心與客戶之間的合同。 Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 22 5. 監(jiān)控流程 Monitoring Job Processing Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 23 6. 終檢 Final Inspection Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 24 為滿足客戶期望: To ensure this expectation is satisfied: 終檢是必要的 Final Quality Control is necessary 每一個客戶對維修廠有很高的期望 Every customer has got a high expectation regarding the craftsmanship of workshop. Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 25 7. 解釋工作 Job Explanation Process and Quality Improvement Training Sep. 2022 Northern Star (Tianjin) Automobile Ltd. Co. Slide 26 迎接客戶 Greet customer 解釋發(fā)票內(nèi)容 Explain