problemsolving(解決問題方法)(ppt60)英文版!-經(jīng)營(yíng)管理-在線瀏覽
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【正文】 sses not input correctly H M H MATERIAL METHOD MEASURE Improved Delivery Time Multiple order entry systems 2 WIP systems (Tandem amp。 not ‘online’ A) Occurrence B) Difficulty of Control C) Impact H H H H H H H H H H H H H H H H H H H H H 28 Utilizing two sets of data to plot them onto the vertical axis and horizontal axis. From the analysis of the situation, we can see the congenial relationship of the data Uses : ?To grasp the past and present situation ?To grasp the correlation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Y X To study the correlation between X and Y 29 Data has a tendency to be centered upon a maximum of large numerical value, and from there it spreads out, gradually decreasing. The analysis of the situation is placed in columnar form Uses : ?To grasp the past and present situation ?To stratify ?To identify the extent of the problem ?To confirm the improvement results H i s t o g ra m0102030405060701 2 3 4 5 630 A line graph used to grasp the variation in the data which is entered through planning the control limit lines of a centre line, an upper control limit and a lower control limit. Uses : ? To discover the variables ? To grasp the control situation UCL LCL 31 Useful information about control and improvement is plotted onto diagrams which are visual and easily prehensible. Column graphs, line graphs, pie charts, belt charts, radar charts and others. Uses : ?To analyze the cause ?To record the time and contents ?To record the time and schedule control ?To grasp the large and small numbers and time changes ?To track trend R a d a r c h a r tQ u a n t i t y0204060123456L i n e c h a r t0102030405060701 2 3 4 5 6Q u a n tityR a d a r C h a r t123456Pie Chart 32 To solve problem by rationally seeing the relationship between “Cause – Results”, and “Objective – Measures”, where plicated circumstances are interwoven into the problem Uses : ?To grasp the causal relationship between cause and effect ?To grasp the relationship between objectives and measures ?To grasp the problem areas 10 6 4 7 8 9 2 3 Cause 1 5 Problem Area 35 6 W ? Why ? What ? Where ? When ? Who ? Which 2 H ? How ? How many 6 Ws and 2 Hs Look at current processes, systems, methods and ask questions! Enforced Problem Solving 36 Problem Solving Process Key Components 37 Problem Solving Process Info It’s about information processing. It is about getting the right information!! Enough? Solved? Use Tools amp。 Listening Skills 39 The Human Side of Problem Solving 40 Team Member Interaction Styles The Power of Group Diversity Collaborators People who see the big picture, the ultimate goal of the team ? Set standards/rules ? Generate ideas ? Test ideas ? Negotiate solutions Communicators People who ensure everyone’s views are expressed and keeps everyone talking ? Encourage participation ? Provide promise ? Reflect feelings ? Support others Challengers People who question the leaders and members to keep the team on track ? Provide ideas ? Criticize answers ? Defend ideas Contributors People who concentrate on individual, taskoriented effort ? Synthesize ideas ? Assess risks ? Summarize process status ? Provide expertise 41 The Human Side of Problem Solving Communications 42 Communication Skills Questioning Unraveling the unknown Listening Building trust a
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