【正文】 ears of a dynasty or reign during, i stand in the time platform that new old acquaintance replaces, turn one’s head goes, look into future, can’t help feeling myriad. in a year of in the past, in the group howto below, below the friendly collaboration between the care help that leads in the branch and colleague, my working study got great progress. one, strengthen vocational training, before raising oneself quality to be in, the stage is in charge of, below the enthusiastic help of foreman and colleague, skill had my business to rise apparently. antechamber ministry serves as the appearance of the hotel, every employee should confront a visitor directly, so the working manner of our employee and service quality reflect the service level that gives a hotel and level of management. and it is this appearance downstage most the part of core, i know very well my responsibility is major, oneself neglect can bring economically loss to the hotel. in working so, i had done each work responsibly seriously, active and active learn more professional knowledge to other staff, in order to reinforce oneself vocational level. only such ability let him have on skill of wu of professional knowledge kimono rise further, gift is nicer provide excellent service for the guest, let guest be overjoyed. 2, amp。ldquo。rdquo。ldquo。rdquo。以下是我xx年上半年工作總結(jié) ：前臺(tái)作為酒店的窗口,是酒店給客人的第一印象。其次，關(guān)注賓客喜好。我們還要收集客人的生活習(xí)慣、個(gè)人喜好等信息，并盡最大努力滿足客人，讓賓客的每次住店，都能感受到意外的驚喜。在客人辦理手續(xù)時(shí)，我們可多關(guān)心客人，多詢問客人，如果是外地客人，可以向他們多講解當(dāng)?shù)氐娘L(fēng)土人情，主動(dòng)為他們介紹車站、商場、景點(diǎn)的位置，詢問客人是否疲勞，快速地辦好手續(xù)，客人退房時(shí)，客房查房需要等待幾分鐘，這時(shí)不要讓客人站著，請(qǐng)客人坐下稍等，主動(dòng)詢問客人住得怎樣或是對(duì)酒店有什么意見，不要讓客人覺得冷落了他。最后也是最重要的，微笑服務(wù)。要多傾聽客人的意見，不打斷客人講話，傾聽中要不斷點(diǎn)頭示意，以示對(duì)客人的尊重。多用禮貌用語，對(duì)待賓客要做到來時(shí)有迎聲，走時(shí)有送聲，麻煩客人時(shí)要有致歉聲。只要我們保持微笑，就會(huì)收到意想不到的效果。在工作中，每天看見形形色色的客人進(jìn)進(jìn)出出，為他們提供不同的服務(wù)，解決各種各樣的問題。我十分慶幸自己能走上前臺(tái)這一崗位，也為自己的工作感到無比驕傲，我真摯的熱愛自己的崗位，在以后的工作中，我會(huì)做好個(gè)人工作計(jì)劃 ，會(huì)努力在這里創(chuàng)造出屬于自己的輝煌!第三篇：酒店前臺(tái)個(gè)人工作總結(jié)酒店前臺(tái)個(gè)人工作總結(jié)had done in this hotel insensibly have time of half an year, from just began to block one side alone now to what know downstage, i believe here face besides myself pay with effort, more leave what what the hotel brings to me to groom, and old stuff and leader support me. i was acquired in time of half an year a lot of, amp。 guest is the management maxim that week of this service industry knows right amp。 forever, was gone to by play here acme. hotel to achieve stated financial goal, not only the mental demand that the corporeal requirement that wants a guest receives satisfaction should satisfaction a guest more. be in so the operator as the hotel, often be opposite the guest’s requirement, should not offending only below law and the premise that violate ethics, the metropolis is the greatest change contented guest. so from groom into duty can engraft for employee: amp。 guest forever won’t wrong, wrong can be our amp。 only, amp。 has genuine service only, ability can change the riant amp。 of guest person. i am certain the client is sacred truth all the time, always be in as far as possible the service myself achieves perfection. downstage job basically divides the hotel to recieve, guest room sale, enter register, retreat room and expense settle accounts, of course, also included to answer for the guest among this doubt, side guest processing serves a demand, the phone turns receive wait for a service. of the hotel downstage, the job is divided half times for morning shift, middle shift and all night class 3 classes, rotate works, among them one factitious fulltime receives silver, additionally two people assign odd job according to actual workload circumstance. such arrangement is more fortable, can allocate below the case with big workload already receive silver for one person, one person is registered promote, another person is in charge of other service and connection job. and still can alleviate the pressure that controls silver, let receive silver to be able to acplish brains pure brightness, do not make mistake. the most important is, such working way, c