【正文】 .................. 12 （三）管理規(guī)定 ............................................................................................... 15 （四）風(fēng)險(xiǎn)點(diǎn)及控制點(diǎn) ..................................................................................... 15 二、合并收銀 .......................................................................................................... 15 （一）業(yè)務(wù)流程 ............................................................................................... 15 （二）系統(tǒng)操作 ............................................................................................... 15 （三）管理規(guī)定 ............................................................................................... 17 三、實(shí)物模型收款 ................................................................................................... 18 （一）業(yè)務(wù)流程 ............................................................................................... 18 （二）系統(tǒng)操作 ............................................................................................... 18 （三）管理規(guī)定 ............................................................................................... 20 （四）風(fēng)險(xiǎn)點(diǎn)及控制點(diǎn) ..................................................................................... 20 四、銷售開票 .......................................................................................................... 20 （一）業(yè)務(wù)流程 ............................................................................................... 20 （二）系統(tǒng)操作 ............................................................................................... 21 （三）管理規(guī)定 ............................................................................................... 24 （四）風(fēng)險(xiǎn)點(diǎn)及控制點(diǎn) ..................................................................................... 24 五、雜項(xiàng)銷售 .......................................................................................................... 24 （一）業(yè)務(wù)流程 ............................................................................................... 25 （二）系統(tǒng)操作 ............................................................................................... 28 （三）風(fēng)險(xiǎn)點(diǎn)及控制點(diǎn) ..................................................................................... 37 六、預(yù)付款銷售 ...................................................................................................... 37 2 （一）業(yè)務(wù)流程 ............................................................................................... 37 （二）系統(tǒng)操作 ............................................................................................... 38 （三）管理規(guī)定 ............................................................................................... 43 （四）風(fēng)險(xiǎn)點(diǎn)及控制點(diǎn) ..................................................................................... 43 七、儲(chǔ)值卡銷售 ...................................................................................................... 44 （一）業(yè)務(wù)流程 ............................................................................................... 44 （二）系統(tǒng)操作 ............................................................................................... 46 （三）管理規(guī)定 ............................................................................................... 48 八、延保銷售 .......................................................................................................... 50 （一）業(yè)務(wù)流程 ............................................................................................... 50 （二）系統(tǒng)操作 ............................................................................................... 51 （三）管理規(guī)定 ............................................................................................... 54 九、延保理賠 .......................................................................................................... 55 （一）業(yè)務(wù)流程 ............................................................................................... 55 （二）系統(tǒng)操作 ............................................................................................... 55 （三）管理規(guī)定 ............................................................................................... 56 十、換異型 ............................................................................................................. 57 （一）業(yè)務(wù)流程 ............................................................................................... 57 （二）系統(tǒng)操作 ............................................................................................... 57 （三）管理規(guī)定 ............................................................................................... 60 十一、補(bǔ)差價(jià) .......................................................................................................... 61 （一）業(yè)務(wù)流程 ............................................................................................... 61 （二）系統(tǒng)操作 ............................................................................................... 61 （三）管理規(guī)定 ............................................................................................... 66 十二、家電以舊換新 ............................................................................................... 66 （一）業(yè)務(wù)流程 ............................................................................................... 66 （二）系統(tǒng)操作 ............................................................................................... 68 （三）管理規(guī)定 ............................................................................................... 77 （四）風(fēng)險(xiǎn)點(diǎn)及控制點(diǎn) ..................................................................................... 78 十三、家電下鄉(xiāng) ...................................................................................................... 79 （一）業(yè)務(wù)流程 ............................................................................................... 79 （二）系統(tǒng)操作 ............................................................................................... 79 （三）管理規(guī)定 ....................................................