【正文】 m clerk of a guest room, until rise for old hall assistant manager, acquired the knowledge that does not have on book more very is mebelow the job summed up first half of the year 2014: serve as the window of the hotel downstage, it is the first impression that the hotel gives a all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and , pay close attention to guest be fond the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about accurate without the full name that speaks a guest by accident and post, this are very important, guest met what experience his for this respect and be taken gather the information such as be fond of of the guest’s habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience accident ，provide personalized the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate further can make guest much portion sweet, a variety of disfort that also can eliminate guest to be encountered in the place in the also is the most important, the smile municating a process with the guest, want to pay attention to ceremony courtesy，when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest timeinterval ground exchanges a to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily and courteous diction, treat guest to want to do arrival to greet sound from time to tome, go to send sound from time to tome, there should be excuse reputation when troublesome with the guest the dialog shows an issue, do not argue with the guest, be guest fault，also want to certain patience explains to us to maintain a smile only, with respect to the result that can get expect to be less think, pay attention to detail only, make from bagatelle, make from the a bit, ability can make our job more the job, see mixed guest in and out everyday, provide different service for them, solve various sometimes very tired really, but i feel very contented however, very very rejoice to oneself can walk up downstage this one post, the job that also is oneself feels clinking pride, my true him passion post, in the following job, i can do good individual job to pl