酒店前臺(tái)年終工作總結(jié)(已修改)
2024-11-09 23:16 本頁(yè)面
【正文】 第一篇：酒店前臺(tái)年終工作總結(jié)酒店前臺(tái)年終工作總結(jié)酒店前臺(tái)年終工作總結(jié)在這歲末年初之際，回首過去的 2009 年，展望 2010，不禁感慨萬千，酒店前臺(tái)年終工作總結(jié)。過去的一年里，在公司的指引下，在前臺(tái)部門領(lǐng)導(dǎo)的大力關(guān)心幫助及同事的友好合作下，我的工作學(xué)習(xí)得到了很大的進(jìn)步。以下是我作為酒店前臺(tái)年終個(gè)人工作總結(jié)：一、加強(qiáng)業(yè)務(wù)培訓(xùn)，提高自身素質(zhì)在前臺(tái)主管領(lǐng)班以及同事們的熱心幫助和大力支持下，我的業(yè)務(wù)技能水平有了明顯的提高，年終總結(jié)《酒店前臺(tái)年終工作總結(jié)》。前廳作為酒店的門面，作為顧客進(jìn)入酒店的必經(jīng)之地，所以我們每個(gè)員工都要直接面對(duì)顧客，在一定意義上說我們的工作態(tài)度和服務(wù)質(zhì)量就反映出我們酒店的服務(wù)水平和管理水平。前臺(tái)又是這個(gè)酒店門面最核心的部分，在前廳工作的服務(wù)人員責(zé)任重大，有時(shí)候自己的不經(jīng)意的一個(gè)疏忽就會(huì)給酒店帶來經(jīng)濟(jì)上的損失。所以在日常工作中，我盡自己最大力去認(rèn)真負(fù)責(zé)的做好每一項(xiàng)工作，積極主動(dòng)的學(xué)習(xí)更多的專業(yè)知識(shí)，從而加強(qiáng)自己的業(yè)務(wù)技能水平。只有這樣才能讓自己在業(yè)務(wù)知識(shí)和服務(wù)技能上有明顯的提高，才能提供給客人提供優(yōu)質(zhì)的服務(wù)，提升酒店的形象。二、“開源節(jié)流，控制成本”，從我做起“開源節(jié)流，控制成本”，是每個(gè)企業(yè)基本的追求。在公司部門領(lǐng)導(dǎo)的帶領(lǐng)下，我們積極響應(yīng)酒店號(hào)召，開展節(jié)約節(jié)支活動(dòng)，控制好成本。為節(jié)約費(fèi)用，我們利用回收廢舊的歡迎卡做為酒店內(nèi)部人員使用，當(dāng) HSE 房入住，當(dāng) SALES 要帶客人參觀房間，我們都利用這些廢舊的歡迎卡來裝鑰匙以減少歡迎。（ ■）第二篇：酒店前臺(tái)工作總結(jié)酒店前臺(tái)工作總結(jié)某酒店前臺(tái)工作總結(jié)how does downstage job summary keep the public house? the individual thinks, when the hotel is writing the job to sum up downstage, answer around move service, smile these two is much more profitless to say, have a public house below downstage job sums up model essay, offer reference the school graduation es guesthouse of abroad sea xixi works, acplish downstage clerk from clerk of a guest room, until rise for old hall assistant manager, acquired the knowledge that does not have on book more very is mebelow the job summed up first half of the year 2014: serve as the window of the hotel downstage, it is the first impression that the hotel gives a all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and , pay close attention to guest be fond the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about accurate without the full name that speaks a guest by accident and post, this are very important, guest met what experience his for this respect and be taken gather the information such as be fond of of the guest’s habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience accident ，provide personalized the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate further can make guest much portion sweet, a variety of disfort that also can eliminate guest to be encountered in the place in the also is the most important, the smile municating a process with the guest, want to pay attention to ceremony courtesy，when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest timeinterval ground exchanges a to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the a guest to want to smile,
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