酒店前臺(tái)接待常用英語(yǔ)五篇-展示頁(yè)
2024-11-09 23:04本頁(yè)面
【正文】 he Front I help you? 早上好，先生。第一篇：酒店前臺(tái)接待常用英語(yǔ)基本待客英語(yǔ)（一）在正式的英語(yǔ)表現(xiàn)里，疑問(wèn)基本句型可分為下列四種： I ~ you ~ you ~ I ~?只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。1．自己要做什么事時(shí)，就使用May I ~May I have your name, please? 請(qǐng)問(wèn)尊姓大名May I have your checkout time, please? 請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開(kāi)？May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？May I know your nationality, please? 請(qǐng)問(wèn)您的國(guó)籍是什么？2． 麻煩客人時(shí)，可使用Could you ~ Could you fill out the form, please? 請(qǐng)您填寫(xiě)這張表格好嗎？Could you write that down, please? 請(qǐng)您寫(xiě)下來(lái)好嗎？Could you draft the fax, please? 請(qǐng)您寫(xiě)下傳真的草稿好嗎？Could you hold the line, please? 請(qǐng)不要掛電話(huà)好嗎？3．詢(xún)問(wèn)客人的喜好或是做什么時(shí)，可使用Would you ~ Would you like tea or coffee? 請(qǐng)問(wèn)您要喝茶還是咖啡？Would you like to take a taxi? 請(qǐng)問(wèn)您要搭計(jì)程車(chē)嗎？Would you mind sitting here? 請(qǐng)問(wèn)您介意坐在這里嗎？** 只要在疑問(wèn)詞后加“Would you ~”，就可以提出大部分的詢(xún)問(wèn)。這里是服務(wù)臺(tái)，請(qǐng)問(wèn)您需要服務(wù)嗎？（三）回答I see, ，先生。Just a moment, 。I am very sorry to have kept you 。I am afraid I can’t do ，我恐怕沒(méi)辦法那樣做。如果是自己的錯(cuò)就說(shuō)“I am sorry.”。I would like to apologize for the ?！癟hank you.”時(shí)回答You are 。Thank you very 。Here is your room 。7． 當(dāng)客人準(zhǔn)備離開(kāi)時(shí)，可以說(shuō)： Have a nice 。We hope to see you again 。8．當(dāng)客人的英語(yǔ)難以理解時(shí)面對(duì)客人的疑問(wèn)，不要只是一味地傻笑，或是一直說(shuō)Yes, ，要向客人提出疑問(wèn)，或是先向?qū)Ψ秸f(shuō)“Just a moment, please.”, 然后請(qǐng)求他人協(xié)助。例如： “Hello, this is Information Desk.” 您好，這里是問(wèn)詢(xún)處。This is the FOSHAN Electrcical Hotel, ，可以回答：This is Room ’ll transfer your call to Restaurant ，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。他應(yīng)該會(huì)在下午5點(diǎn)左右回來(lái)。請(qǐng)您在線(xiàn)上稍侯好嗎？I’ll tell him to call you back when he ，我會(huì)請(qǐng)他回電。You are wele, ，不客氣。Please contact me if you have any further ，請(qǐng)和我聯(lián)絡(luò)。歡迎光臨佛山電子賓館。B: How many pieces of luggage do you have? 請(qǐng)問(wèn)您有多少件行李？G: Just this 。B: I’ll show you to the Front way, ’ll put your bags by the post over ，這邊請(qǐng)。G: I see, ，謝謝。G: 。Taking a guest to the room第二篇：酒店前臺(tái)接待規(guī)范英語(yǔ)酒店前臺(tái)接待規(guī)范英語(yǔ)酒店英語(yǔ)：前臺(tái)接待處規(guī)范用語(yǔ)上午好，歡迎光臨/歡迎光臨XXX酒店。Good morning, Mr..Nice to meet you again!請(qǐng)問(wèn)您有預(yù)訂嗎？Have you make reservation?請(qǐng)問(wèn)您訂房人的姓名/請(qǐng)問(wèn)您誰(shuí)幫您做的預(yù)訂？Please tell me who make the reservation for you?是的，您訂了兩間豪華房，住兩晚。Please sign 。Check out time is 12:00 half day charge of your rate will be added for extended check outtime before 6:00pm, and a full day charge after 6:。Here is the bill, the total amount is …….Please check it/have a look at ，祝您一路平安/旅途愉快！Hope to see you again soon and wish a nice flight/。Wish to see you again soon.第三篇：酒店前臺(tái)接待英語(yǔ)用語(yǔ)（模版）酒店前臺(tái)接待英語(yǔ)用語(yǔ)一、預(yù)訂服務(wù)Good is Room I help you?早上好，客房預(yù)訂處，我能為您做什么？What kind of room would you like to reserve ? 您想訂哪種類(lèi)型的房間?A single room or a double room ?要單人間還是雙人房間？For which dates do you want to book the rooms ? 您想訂哪幾天的房間呢？What time will you be arriving?您將在何時(shí)到達(dá)？May I know your name ?您能告訴我您的名字嗎？How long will you be staying?您將要住多久？I’d like to confirm your 。You should pay a deposit of US$1000 。二、接待服務(wù)What kind of room would you be prefer? 您要什么樣的房間？Have you got a booking?您預(yù)訂了嗎
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