【正文】 無論在為人還是在處事方面，自己都有較好的改變。我記得一年前我將要從學?？缛肷鐣r，有一個人曾經(jīng)對我說過一句話“你是一個男孩，我相信你無論遇到什么困難都能勇敢的去面對。我也在此感謝大家，在我們一起共事以來的這段時間里所給我的支持和幫助，回頭看看已走過的這段路，一路上都是跌跌撞撞的，但卻很充實，我覺得有成就感。作為酒店餐廳服務員，新的一年也有新的計劃與打算，同時也需要對即將過去的一年進行一個整體的總結與分析。，說話不夠利落。二、做的不足的地方，靈活。對于自己的分內(nèi)事情一定會仔細完成。提高自身的水平。，在犯錯時敢于認錯，知錯就改。遇到不知道的會及時詢問同事或領導。例如：認真記錄哪個客人喜歡哪道菜？哪個客人對菜肴有什么特殊要求？哪個客人喜歡哪個飲料等等。以下是我作為一名餐廳服務員，對于自身工作的總結：一、做的好的地方，而且可以融洽的和同事相處，完成相應的客情接待，學習能力強。20xx年8月23日，我剛剛畢業(yè)走出校園。時間過得真快，轉眼間20xx年即將接近尾聲。所以，踏出第一步很難，但很重要。在餐廳工作，學到了很多在課堂上學習上學不到的忍耐和堅持，沒有想過要放棄；在人際處理上也需注意語氣和用詞。我的職責更多地是去訓練新員工，所以要學習的掌握的東西就更多了。面對顧客的要求自己也能很好地處理了。當顧客前來點餐時，我的心一下子就慌了，手也亂了，說話都顯得有些結巴，腦子也不會轉彎。學習收銀時，很緊張很害怕。當顧客是選擇外帶時就要幫助收銀員寫單；當婦科較多時要招呼顧客排隊點餐拿餐；當顧客來到柜臺前尋求其他幫助時，如牙簽、紙巾等也要同時招呼好；當某些產(chǎn)品需要等候的時候，自己心里要清楚，也要時刻注意提醒告知收銀員。做好輔助已是不易，要想去把收銀做好就更不容易了。當遇到問題的時候就會想要去逃避，就不敢向前了。由于對菜單的不夠熟悉，在做輔助員過程中吃了不少苦頭。在不斷地工作中積累經(jīng)驗，熟手后便能較容易地處理好與顧客之間的摩擦。顧客用餐愉快，那我們員工在工作過程中也會少掉許多不必要的麻煩。處理好了才能讓顧客的用餐過程愉快，這可以更好地促進餐廳的營運。如果有顧客發(fā)現(xiàn)產(chǎn)品有異物，或溫度不夠等都要妥善處理，有異物的就要幫他換一份并把原來那份當著顧客的面直接丟棄，然后向經(jīng)理回報一下。對于顧客用餐時的要求，比如顧客需要辣椒醬、白開水、紙巾、多一副筷子湯匙等。當顧客推開餐廳的門走進來，首先要對他們“歡迎歡送“，如果發(fā)現(xiàn)他們帶著較多東西而不方便拿餐的時候，我們就要幫忙拿餐到用餐的位置上。掃地拖地、洗刮玻璃是這樣，清潔臺面、配制清潔消毒水更是如此。第一篇：酒店餐廳服務員工作總結酒店餐廳服務員工作總結2008 is me a year when ego challenges, my general corrects the inadequacy in working one year in the past hard, new job of a year has been done, the enthusiasm of a year of of in the past care in the leader and colleague is helped, pass the indefatigable effort of oneself, certain positive result was obtained on the job, but also put in a lot of year when review the past, perhaps have lose one of in the past year, sad, have a success, happy, that is not important nevertheless, be of the past, what we should try hard is future, a lot of person says my individual character changed, I am very satisfactory really, a lot of thing of a lot of is pressing me, I still insist to had been held out, my life, the mood is to be illuminated euqally, though did not rise to fall greatly greatly, also experienced rain of storm of a few wind at least, joys and sorrows of life, it is difficult that twists and turnses are mixed, my occasionally true Huai Ning I, I am thinking I am which fault all the time, why to meet such I also am encourage for oneself, stand up, I am thinking, even if without me, illuminate like the earth turn, the thing wants to solve euqally, I do not do the weak, craven, the destiny masters in him hand, I believe the meeting is better tomorrow, hello, I am good, everybody has been the work following: now? ? grooms respect: 1, tray essentials, the room sends eat , big, in, smallsized banquet is departmental the door helps run the relevant knowledge of dish , the system grooms related guesthouse guide with superintend and , way giving food is relevant and safe , undertake study sauce to expect making to this team and , run a side: 1, superior is inferior model, I hold to set oneself an example to others all the time, so my team and group special , I am right one is same, fair, just, work , it is with the person this, the administrative of the disposition many sided of person and person, passed dish annual to leave one’s post 2007 number 23 people, passed dish annual to leave one’s post 2008 number 4 people, 2008 is a stabler , as me myself, be in charge of the job that send dish, of sauce makings movement of responsible office area, pass dish to give food corresponding output and , pass the harmony of dish , operating a of the respect, hand is insufficient, busy when bring about dish modelling to be out of shape, cannot reflect our pany , as a result of the country flourishing, bringing about contemporary youth is baby, won’t work more and more, more and more be mothered by father mother, seek money only, do not know to think for other conversion, it is really difficult to do me today’s!3, why to enrol the account that does not take a person, this is of the biggest question that must solve in time, what calls an establishment, what makes develop, what makes progress, what makes improve, what makes manage, calls to who be in charge of, calls to safeguard who for who, want how to just can , hope superior understands other to pass dish hand to make up with the , this team and group is less than in what this year does, ceremony of partial employee courtesy, appearance appearance is less than , did not by relative standard sometimes, because idea of logistics part personnel is too unusual, do not have a law to municate, bring about supervisory strength not to reach the designated , 2009 is with serving as a start today, new target, new challenge, work hard in add of new a year of relay, diligent study, diligent summary, wish our hotel business is thriving finally, fund is wide into!In wishing everybody leads the journey that working precipitant, on the runway of life plain sailing, wish everybody works in the same place to write life in the add in a new year new brilliant!第二篇：餐廳服務員工作總結餐廳服務員工作總結范文每一個崗位都有一門學問，需要學習的東西都很多。剛進入真功夫，對服務行業(yè)所要注意索要做的事情一無所知，由一位訓練員組長帶領著熟悉大堂各個區(qū)域及各項工作的操作，就連最基本的打掃都很講究步驟方法。面對顧客，微笑服務，耐心忍受。在高峰期時，就要注意邊吃邊回收，就是說顧客用餐后還要坐著休息一下的時候，我們就要把那些餐具收走，這樣子可以方便顧客之間交流，也可以增加餐廳餐具的周轉率和桌位的周轉率等，由此也可以防止突然一大群顧客離開而造成大堂的盤到處“開花“。如果看到有帶著小孩子來用餐的顧客，還要主動點幫忙搬來一張bb凳，方便顧客更好地用餐。溫度不夠的就可以幫顧客加熱。所以，我們是一定不能對顧客生氣的，即使有委屈也不能沖顧客發(fā)火。顧客用餐滿意，員工工作輕松愉快就是最理想的理想。在過完一定的崗位鑒定表之后，對真功夫的管理文化業(yè)有了一定的接觸，也用上載課堂學到的管理技巧，和身邊的同事相處融洽，熟悉了大堂的服務，便要到柜臺去學習。手腳不麻利，打翻產(chǎn)品，心里緊張，害怕出錯卻越多錯。所以克服內(nèi)心的恐懼，邁出自信這一步很重要。做輔助的時候要記住顧客點的餐和外加的一些要求，還要不落單，要按輔助五步曲這個標準來操作?？傊o助員要耳聽八方，手快過腦子反應。剛開始覺得那臺機器好難懂，好難搞定。待完全熟悉掌握了收銀機的按鍵操作后，也對收銀七步曲熟悉后，也就不再害怕地站在收銀臺旁坐收銀員了。再過完訓練五步曲，我就被升為訓練員，角色有所改變。需要在下班后留在餐廳做好訓練員該做的作業(yè)，遇到不懂的就問訓練經(jīng)理，或請教其他資歷較深的組長或行政助理等，他們都是我的老師。升到管理層，雖是最底層，但也要做好一個管理者該做好的，除了做好模范外，也要在員工群眾樹立自己的威信，正確處理好于員工之間，以及員工與員工之間的小摩擦。不管是從事何種行業(yè)、何種工作性質都是這樣，首先要自己接受它，然后去實踐它，克服它，直至征服它?；貞涍@一年來的工作，可以說是“甘苦與共”。來到ｘｘ這個大城市尋找自己的第一份工作，兜兜轉轉，最后在我來到了ｘｘｘ酒店，成為了餐飲部這個大家庭中的一員。，請客人填寫“賓客意見反饋表”，幫助我們提高服務質量，服務水平。對客服務中遇到力所不及的事情會第一時間請教身邊的同事或領導。、細心。，讓她們可以盡快掌握相關服務知識，獨立完成一檔客情接待。遇到突發(fā)事件不會靈活變通，只會一味的尋求別人的幫助。與別人合力完成一檔客情接待時，不會默契的去和同事合作，只會自己一個人單干。以上不足之處，在新的一年