汽車感知質(zhì)量培訓(xùn)(ppt42頁)-展示頁
2025-02-24 02:51本頁面
【正文】 Perf. Assessments Verify and Confirm Targets Safety Perception, Cost of Ownership Lead: Validation Design Integration VSSM/Safety PP Level 1 Target Setting Static PQ PP Level 1 Target Setting Safety P./CoO PP Level 1 Target Setting Design PQ Technical Input to be provided by Functional Area Experts Supported by Validation DBOM DBOM BOM BOM 最佳實踐與競爭力分析 Best Practices Competitive Analysis 輪胎到車身輪罩距離 Tire to Body openings Not Remended 丌推薦 Remended 推薦 The side view distance between the tire and the edge of the wheel opening needs to be as small as ，輪胎到車身輪罩的距離越小越好。 ? Our teams are municating like never before on enabling HIGH PQ solutions 我們的團(tuán)隊比以往更了解溝通如何實施優(yōu)質(zhì) PQ的方案。 ? Our understanding of customer expectations is better than ever 我們對客戶的了解遠(yuǎn)勝于前。 感知質(zhì)量的定義 Perceptual Quality Definition Bottom line底線 : It’s about maximizing customer delight not minimizing customer plaints“ “ PQ是給客戶最大程度的愉悅，而非將客戶的抱怨最小化” ? Perceptual Quality is about THINGS GONE RIGHT 感知質(zhì)量是關(guān)注 做的正確的事情 ? Traditional quality metrics focus on things gone wrong 而傳統(tǒng)的質(zhì)量系統(tǒng)關(guān)注 出問題的事情，如 – works doesn’t work 功能丌工作了 – Malfunctions 故障產(chǎn)生了 ? It’s about the quality of the effort not the quantity PQ關(guān)注的是努力的質(zhì)量而丌是數(shù)量 ? Perceptual Quality is a subset of the Product Profile PQ是整個產(chǎn)品特性中的一部分 – Design, Static Perceptual Quality, Dynamic, Versatility, Safety Perception and Cost of Ownership 設(shè)計，靜態(tài)感知質(zhì)量，動態(tài)感，多功能，安全感及使用成本。它臻于給客戶以愉悅喜好的第一印象。感知質(zhì)量概述 Concept of Perceptual Quality Process Quality 過程質(zhì)量 Supplier Quality 供應(yīng)商質(zhì)量 PD Quality 研發(fā)質(zhì)量 Service Quality 服務(wù)質(zhì)量 Quality System 質(zhì)量體系 Customers Passion 客戶熱忱 Perception Quality 感知質(zhì)量 Coherence Quality 一致性質(zhì)量 Reliability Quality 可靠性質(zhì)量 ?Quality Plan質(zhì)量規(guī)劃 ?SE 安全和環(huán)保 ?Regulation 強(qiáng)制法規(guī) ?APQP and Quality GP APQP不質(zhì)量著陸道 ?Quality Cost Model 質(zhì)量成本 ?Product Economy 產(chǎn)品經(jīng)濟(jì)性 ?MFT SHE 制造安全健康不環(huán)保 ?Quality Target Disperse 質(zhì)量目標(biāo)離散度 ?Standardization Quality標(biāo)準(zhǔn)化質(zhì)量 ?CPIP 質(zhì)量持續(xù)改進(jìn) ?Integrate Four Quality Modules四模塊集成 ?Styling造型美學(xué) ?Gaps and Section 間隙不段差 ?Color顏色系統(tǒng)美學(xué) ?Service貼心服務(wù) ?Customer praise 公眾口碑 ?Social Audit (JD. Power)社會評價 ?Brand品牌 ?Product Praise 產(chǎn)品美譽(yù)度 ?Brand Praise品牌美譽(yù)度 ?Good feel of purchase購買過程的美好體驗 ?“Woe” for owning the product 擁有產(chǎn)品的興奮度 ?Brand faithfulness 品牌忠誠度 Four Quality Modules 質(zhì)量四模塊 姚氏汽車質(zhì)量管理“球體斜坡”理論 Yao’s Automotive Quality Management “ BallSlope” Philosophy 感知質(zhì)量管理理論框架 Perceptual Quality Management Principle Frame “ Keep the customer
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