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n Five phases for process improvement Define – Measure – Analyze – Improve – ControlAchieving GE’s quality goal: The Six Sigma approachn Uses trained teamsn Champions: business leaders, provide resources and support Six Sigma implementationn Master Black Belts: experts, train and mentor Black Belts/Green Beltsn Black Belts: lead Six Sigma project teamsn Green Belts: carry out Six Sigma projectsChaoTon SuGE Companyn Champion 負(fù)責(zé)管理階層,不全面參與,但承擔(dān)成敗。 How to interpret and municate the results of an experiment 167。 Understanding the basic principle of experimentation 167。 How to establish realistic performance tolerances ChaoTon SuBlack Belt Training167。 How to apply and manage the breakthrough strategy 167。 How to apply the key statistical tools for testing hypotheses 167。 Session Two 167。 How to pute and apply basic statistics 167。 Understanding Six Sigma 167。ChaoTon SuSix Sigma qualityn 首先由 Motorola( 1987)提出n Motorola 於 1988年獲美國國家品質(zhì)獎n GE公司把 發(fā)揚光大ChaoTon SuSixsigma process conceptNormal distribution centered % Spec. Limit Percent Defective PPM 317300 45500 2700 63 ChaoTon SuSixsigma process conceptNormal distribution shifted Spec. Limit Percent Defective PPM 697700 308700 66810 6210 233 ChaoTon SuThe business process modelY = f(X)Organization/ProcessXInputs XXX $YProductsYYChaoTon SuThe business process modeln Yn Strategic goaln Customer requirementn Profitsn Customer satisfactionn Overall business efficiencyChaoTon SuThe business process modeln Xn Essential actions to achieve strategic goalsn Quality of the work done by the businessn Key influences on customer satisfactionn Process variables such as staffing, cycle time, amount of technology, etc.n Quality of the inputs to the process (from customers to suppliers)ChaoTon SuA