【正文】 4001(’97)外部稽核 : 1 times/yearw 2 systems, 2 sets of procedures, 30% overlap? Integrationw 整合程序書，整併減少 30%重疊 。t take it, don39。14001整合系統(tǒng)驗證 。9001/QS? 2023及 2023年獲得福特 FPS全球評比最高層級之榮耀 。Quality? 2023年福特六和引擎廠新人圈榮獲福特總部CDQA(Customer14001驗 證 。Audit)。Consumer? 2023年導(dǎo)入新版 QOS品質(zhì)運作系統(tǒng)及 FCPA消費者導(dǎo)向產(chǎn)品稽核系統(tǒng) ? 2023年起廠內(nèi)開始推動 SixProductionTransformation/ 7福特六和品質(zhì)管理之發(fā)展演進(jìn) 4/41996~nowAchievement? 1994年獲得 Q1再次驗證肯定 。Customer)。Vehicle(New? 1994年導(dǎo)入顧客導(dǎo)向式車輛評價系統(tǒng) InformationUpgrading/? 1990年 引擎鑄造廠 獲頒象徵福特品質(zhì)最高榮譽(yù)的 Q1獎? 1991年 裝配廠 獲頒象徵福特品質(zhì)最高榮譽(yù)的 Q1獎 。Disciplines)SolvingOrientedQuality? 導(dǎo)入先期品質(zhì)規(guī)劃觀念 APQP(Advanced5福特六和品質(zhì)管理之發(fā)展演進(jìn) 2/41986~1991 ? 1984年起 正式推動品管圈 (QCC)活動 。Assessment? 廠內(nèi)推動 UPASUniform(裝配及製造品管 )及 QA(品保 )SpecificationsProductRequirementIntroduction/Localization? 引入福特原廠產(chǎn)品開發(fā)標(biāo)準(zhǔn)如 Worldwideboard(口徑 。of不接收不良 ,不傳送不良品質(zhì)系統(tǒng)1Agenda – Quality System1. Total Quality Excellence – Company Policy Letter . 2. Brief History of FLH Quality Management3. Quality Arrow (Quality is Job1)4. QS9000/ISO 14001 System/Quality Operating System5. TGW Reduction / VRT / SAQ6. TGR / Kano Model21. Ford Total Quality ExcellenceCompany Policy Letter No. 1? Quality is defined by the customer。 the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質(zhì)是由顧客所定義? Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達(dá)成卓越的品質(zhì)必須注重在問題的預(yù)防? All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services. 每個公司員工對品質(zhì)及最終的顧客滿意都有貢獻(xiàn)3Ford Total Quality Excellence? Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can bee even better.維持卓越的品質(zhì)必須持續(xù)作流程的改善? People provide the intelligence and generate the actions that are necessary to realize these improvements.改善的智識及行動來自人? Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers.後工程即是顧客 。Chairmanthe水準(zhǔn) ,程度 )42. 福特六和品質(zhì)管理之發(fā)展演進(jìn) 1/4~1986Design及 WorldwideAcceptance? 品管部門轄 APQC? 對供應(yīng)商推行福特 Q101全球性品質(zhì)管理規(guī)範(fàn) 。ProductSystem產(chǎn)品品質(zhì)統(tǒng)一稽核系統(tǒng) 。Achievement ? 1986年正式通過加拿大法規(guī)標(biāo)準(zhǔn)，成為臺灣第一個成車外銷的廠商 。Selfdevelopment/Expansion? 1988年起福特六和採購部門設(shè)立專責(zé)單位，全力輔導(dǎo)零組件廠商提昇品質(zhì) 。ProductPlanning)及品質(zhì)基礎(chǔ)教育如團(tuán)隊導(dǎo)向問題解決手法 8D (TeamProblem8Achievement? 全球福特總部品質(zhì)評鑑人員評定金全壘打車系為全球同車系品質(zhì)之冠 。 6福特六和品質(zhì)管理之發(fā)展演進(jìn) 3/41991~1996Standardization? 建置 QIS(QualitySystem)系統(tǒng)，在