【正文】 oing this? How am I going to do it? Case 1： You are fresh from university and new in the pany. Today you have the honor to make a speech on behalf of the new recruits at the wele meeting which is to be attended by both the new ers and other staff members of the pany, including the senior management. You are fully aware that this speech could be extremely important for your future development in the pany and you cannot afford to make any mistake. But you have never made a speech on such a big occasion and now you have sweaty palms and butterflies in your stomach. How would you prepare for this speech and what questions would you ask about yourself to ensure a success? Discussion: Ex. 1. Am I the same in other people’s eyes? Objective： Discrepancy in perception of self image 1. In this exercise you work in small groups (57). Each person has a pencil and several sheets of paper。 What is MC? ? MC is the whole process of the municator sending information in exchange for the audience’s reaction and response. (sending information to get things done) ? 管理溝通是指溝通者為了獲取溝通對象的反應(yīng)和反饋而向?qū)Ψ絺鬟f信息的全部過程。 Really a straight line? 圖 A Model of MC Strategies Communicator strategy 溝通者策略 Audience strategy 聽眾策略 Message strategy 信息策略 Channel choice strategy 渠道選擇策略 Culture strategy 文化策略 三、管理溝通要素 （ Elements of MC） ? 溝通者 Communicator (Who is initiating action?) ? 聽眾 Audience (positive, neutral, or negative 。 at the top of each sheet each individual writes the name of one of the other members of the group (including him/herself). 2. Each individual then writes on the relevant sheet of paper either: 5 personal attributes, or 5 strengths/weaknesses which he / she perceives in each of the members of the group (including him/herself) . Self image of Teacher Chen： 真誠、關(guān)心別人、幽默、好表現(xiàn)自己，有點孩子氣、做事有原則，平時說話不多，有時有點冷漠，有點憂郁，骨子里的浪漫（雙魚座） conclusion: People don’t always see you the way you see yourself. Ex. 2. Am I a good municator? (1) 評價標(biāo)準(zhǔn) ： 非常不同意 /不符合 （ 1分 ） 不同意 /不符合 （ 2分 ） 比較不同意 /不符合 （ 3分 ） 比較同意 /符合 （ 4分 ） 同意 /符合 （ 5分 ） 非常同意／非常符合 (6分 ) 測試問題 ： 1． I consider my audience’s personality and other characters when I give them opinions and ments. 2． I help them reflect on their own problems when I try to persuade. 3． I try to be honest even when I give them negative feedback. 4． Instead of being peopleoriented, I try to be factoriented when I talk about problems with others. 5． I try to be objective when I criticize. 6． Our relation is not undermined after the problem is solved. 7． I encourage in my audience a sense of self esteem and respect when I municate with them. 8． I show sincere interest in what people say even if I don’t agree with them. 9． I don’t show arrogance or self superiority to people subordinate to me. 10． I try to find mon grounds when I municate with people with different opinions. 11． I try to be clear about my point and avoid ambiguity when giving feedback。 13． I use “I think” instead of “people think” when giving my own opinions。 15． I exchange ideas with my friends and colleagues on a regular or irregular basis. Self Assessment： If you get： 80一 90 you are an excellent municator。 70 or less you need good training to bee a good municator Identify the 6 items where you score the lowest and work on them as your key tasks for this section. ！ Ex. 2. Am I a good municator?(1) 評價標(biāo)準(zhǔn)： 非常不同意／非常不符合 (1分 ) 不同意 /不符合 (2分 ) 比較不同意／比較不符合 (3分 ) 比較同意／比較符合 (4分 ) 同意 /符合 (5分 ) 非常同意／非常符合 (6分 ) 測試題： (1) I frequently exchang