【正文】 ucts and Signature Experiences ?Signature experiences roadmap (Garriques) ?EntryLevel phone leaderships (Garriques) ?Accessories and Companion Products (Garriques) ?Improve customer relationships through operator partnering and customization ?Collaborative Planning, Forecasting and Replenishment (Regional GM’s, Metty) ?Operator Customization (Regional GM’s, Garriques) ?ARPU Obsession (Regional GM’s, Garriques) ?Drive and sustain consumer demand and pullthrough programs, and increase the effectiveness of comarketing with operators and distributors (Frost, Regional GM’s, Garriques) ?Substantially enhance the value and impact of the Motorola Brand (Frost) ?Invest in innovation to leverage technology advancements and architecture to improve market/customer responsiveness (Pini) OPERATIONAL PEOPLE ?Make the matrix anization work (Zafirovski) ?Make Six Sigma “The Way We Work” in everything we do (Milano, PCS Staff) ?Dramatically improve software capability quality (Pini) LA NA PCS Asia EMEA TPRG WWSC CSS STRATEGIC PLANNING CUSTOMER MKT FOCUS HUMAN RESOURCE FOCUS PROCESS MGMT LEADERSHIP INFORMATION/ANALYSIS ?Improve EndtoEnd selling capabilities on Account Teams (Regional GM’s, Garriques, Bordelon) ?Improve SOP Process (Metty, Regional GM’s) ?Drive development and differential investments in human assets, by implementing the Organization Vitality Process (Nickel) ?Institutionalize MGates across all projects (Barrett) ?Implement YEAR 1 Next Generation Supply Chain projects identified as critical in Supply Chain Roadmap Realization Program (Metty, Jarvis) ?Deploy Time Tracking System (Primavera) across PCS (Jarvis, Barrett, Pini) PLM FINANCIAL Make The Numbers ? PBT ? Sales: DeviceNonDevice ? Cash Flow: CUSTOMER/CONSUMER MARKET ? Increase Market Share ? 20% movement in Customer Satisfaction Top 2 Boxes to 61% ? Improve consumer POS equity by % in top 11 countries OPERATIONAL ? 30% plexity index reduction by YE all 2023 NPI39。 attempt to convert where ever possible CONTINUOUS DATA ATTRIBUTE DATA Data Impact on Sample Size Attribute: Definition of a UNIT Unit is defined as a product or service Attribute: Define Your Unit Count ? It is important to define the “unit” (product or service), so you can then establish your unit count ? Your unit count establishes your baseline for your measurement of goodness For example: Phone Call Attribute Data Measurement of Goodness Understand the difference ... ? Defective: A unit is either “good or bad”, or “pass or fail” ? Defects: Within a given unit, it is the number of opportunities that are either “good or bad”, or “pass or fail” Goodness Measuring Device DPU = One Way to Measure Attribute Goodness: Defects Per Unit (DPU) ? DPU is one example of quality measurement at Motorola ? DPU is the number of defects divided by the number of units Example follows ... Pass K2 Number of Defects (Found at a Review Point) Number of Units (Processed Through that Review Point) Fail Using Mean and Standard Deviation ? Mean (181。) = Std Dev (?) = Normal Distribution Normal Distribution: Centered and Shifted ? Correlation Between Sigma and DPMO 3 4 5 6 7 66810 6210 233 .02 Sigma DPMO (Defects Per Million Opportunities with ? shift) DPU X 1,000,000 Opportunities for Error in one Unit DPMO = Calculating DPMO Defects Per Million Opportunities Conversion Chart shown on the next slide makes it easy to understand the impact of Six Sigma ... Sigma Conversion Chart (with ? shift) D PMO ( 0) Sig ma Le v e l D PMO ( 0) Sig ma Le v e l 50 0, 00 0 1. 5 2555 4. 3 460200 1. 6 1866 4. 4 420700 1. 7 1350 4. 5 382100 1. 8 968 4. 6 344600 1. 9 687 4. 7 308500 2. 0 484 4. 8 274300 2. 1 337 4. 9 242023 2. 2 233 5. 0 211900 2. 3 159 5. 1 184100 2. 4 108 5. 2 158 700 2. 5 72 5. 3 135700 2. 6 48 5. 4 115100 2. 7 32 5. 5 96800 2. 8 21 5. 6 80760 2. 9 13 .4 5. 7 66810 3. 0 8. 6 5. 8 54800 3. 1 5. 4 5. 9 44570 3. 2 3. 4 6. 0 35930 3. 3 2. 2 6. 1 28720 3. 4 1. 3 6. 2 22750 3. 5 0. 8 6. 3 17860 3. 6 0. 5 6. 4 13900 3. 7 0. 3 6. 5 10720 3. 8 0. 2 6. 6 8198 3. 9 0. 1 6. 7 6210 4. 0 0. 06 6. 8 4661 4. 1 0. 04 6. 9 3467 4. 2 0. 02 7. 0 Measurements in Your Environment ? Brainstorm, as a class, some examples of types of data to which you can apply a measure of goodness, using a universal measurement scale Team Brainstorming! 5 Minutes Team Presentation ? Attribute data ? Continuous data ? At least 54,000 wrong drug prescriptions per year ? 27 minutes of dead air time per TV channel each week ? 5 short or long landings at O’Hare airport each day ? One wrong drug prescription in 25 years ? 2 seconds of dead air time per TV channel each week ? 1 short or long landing at all . airports in 10 years 6 Sigma Quality equals 3 Sigma Quality equals Six Sigma Is Virtual Perfection! “ Six Sigma” is an Overall Methodology that drives Business Improvement The DMAIC Model ? The DMAIC process improvement model is used in many panies, government agencies and service anizations to achieve Six Sigma results ? The DMAIC steps: – Define, Measure, Analyze, Improve and Control – Provide a disciplined approach to improving existing processes and products – Provide an effective integration of other project management, problem solving and statistical tools DMAIC Process Improvement Model Define Opportunities Measure Performance Analyze Opportunity Improve Performance