【正文】 olving 8 Disciplines) 。 Achievement ? 1986年正式通過(guò)加拿大法規(guī)標(biāo)準(zhǔn)，成為臺(tái)灣第一個(gè)成車外銷的廠商 。 ? 廠內(nèi)推動(dòng) UPASUniform Product Assessment System產(chǎn)品品質(zhì)統(tǒng)一稽核系統(tǒng) 。 ? 品管部門轄 APQC (裝配及製造品管 )及 QA(品保 ) 。不接收不良 ,不傳送不良 Chairman of the board (口徑 。品質(zhì)系統(tǒng) 李柏超 品質(zhì)部經(jīng)理 Ford Lio Ho Motor Co., Ltd. 1 Agenda – Quality System 1. Total Quality Excellence – Company Policy Letter . 2. Brief History of FLH Quality Management 3. Quality Arrow (Quality is Job1) 4. QS9000/ISO 14001 System/Quality Operating System 5. TGW Reduction / VRT / SAQ 6. TGR / Kano Model 2 1. Ford Total Quality Excellence Company Policy Letter No. 1 ? Quality is defined by the customer。 the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品質(zhì)是由顧客所定義 ? Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達(dá)成卓越的品質(zhì)必須注重在問(wèn)題的預(yù)防 ? All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers’ satisfaction with our products and services. 每個(gè)公司員工對(duì)品質(zhì)及最終的顧客滿意都有貢獻(xiàn) 3 Ford Total Quality Excellence ? Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can bee even better. 維持卓越的品質(zhì)必須持續(xù)作流程的改善 ? People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智識(shí)及行動(dòng)來(lái)自人 ? Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers. 後工程即是顧客 。水準(zhǔn) ,程度 ) 4 2. 福特六和品質(zhì)管理之發(fā)展演進(jìn) 1/4 ~1986 Introduction/Localization ? 引入福特原廠產(chǎn)品開發(fā)標(biāo)準(zhǔn)如 Worldwide Design Requirement 及 Worldwide Product Acceptance Specifications 。 ? 對(duì)供應(yīng)商推行福特 Q101全球性品質(zhì)管理規(guī)範(fàn) 。 ? 1984年起 正式推動(dòng)品管圈 (QCC)活動(dòng) 。 5 福特六和品質(zhì)管理之發(fā)展演進(jìn) 2/4 1986~1991 Selfdevelopment/Expansion ? 1988年起福特六和採(cǎi)購(gòu)部門設(shè)立專責(zé)單位，全力輔導(dǎo)零組件廠商提昇品質(zhì) 。 Achievement ? 全球福特總部品質(zhì)評(píng)鑑人員評(píng)定金全壘打車系為全球同車系品質(zhì)之冠 。 6 福特六和品質(zhì)管理之發(fā)展演進(jìn) 3/4 1991~1996 Upgrading/ Standardization ? 建置 QIS(Quality Information System)系統(tǒng)，在生產(chǎn)線上直接反應(yīng)品質(zhì)問(wèn)題並於第一時(shí)間即時(shí)改善 。 ? 1996年起導(dǎo)入 QOS品質(zhì)運(yùn)行系統(tǒng) 。 ? 1996年 成為國(guó)內(nèi)首家汽車業(yè)者通過(guò) ISO9001國(guó)際標(biāo)準(zhǔn)驗(yàn)證，得到世界品質(zhì)系統(tǒng)標(biāo)準(zhǔn)的肯定 。 ? 2023年起廠內(nèi)開始推動(dòng) Six Sigma品質(zhì)改善專案活動(dòng) 。 Achievement ? 1997年榮獲國(guó)際環(huán)境管理系統(tǒng) ISO 14001驗(yàn) 證 。 ? 2023年福特六和引擎廠新人圈榮獲福特總部CDQA(Customer Driven Quality Award)總裁獎(jiǎng) 。 ? 2023年獲得 ISO 9001/QS 9000及 ISO 14001整合系統(tǒng)驗(yàn)證 。t take it, don39。t pass it on. 3. Culture: A relentless daily focus on quality. 4. Training: Ensuring people have the necessary skills and tools to do their jobs. 5. Accountability: Effective measurement and feedback for continuous improvement accountability and performance metrics. 6. Cooperation: Help suppliers help us succeed. 7. Joint Leadership Commitment: Effective Quality Leadership at all levels. 8. Disciplined Execution: Changes never promise quality. 9. Enterprising Approach: The customer is our shared concern. 10 4. ISO 9001/QS9000及 ISO 14001整合 系統(tǒng) ? ISO 9001(’96)/QS9000(’98)內(nèi)部稽核 : 2 times/year ? ISO 14001(’97)內(nèi)部稽核 : 1 times/year ? ISO 9001(’96)/QS9000(’98)外部稽核 : 1 times/year ? ISO 14001(’97)外部稽核 : 1 times/year ? 2 systems, 2 sets of procedures, 30% overlap ? Integration ? 整合程序書，整併減少 30%重疊 。 ? 整合內(nèi)部稽核