【正文】
們酒店有122間單人間,97間雙人房(56間高級(jí)客房和41間商務(wù)客房),10間超豪華房(5間單間;5間標(biāo)間),沒有三人間,92間豪華間(50間單人間和42間雙人房),45間套房(32間嘉萊特套房,1間花園套房,4間行政樓層套房和8間行政樓層高級(jí)套房),5間行政樓層豪華套房和1間總統(tǒng)套房。大堂地面、墻壁用的是大理石,天花用的是石膏板、硅膠板。6. How many guest rooms are there in our hotel? How many beds are there in these guest rooms? The distributions of guest rooms?我們酒店總共有多少間客房?這些客房中共有多少?gòu)埓??分布情況?答:390 rooms and 567 beds are distributed from the Block A 5th Floor to the 28th Floor (25th28th floors are Executive Floor),the Block B 5th Floor to the 15th floor (15th is Executive Floor)總共有390間客房 張床,分布在A座5樓至28樓(其中,25樓至28樓為行政樓層),B座5樓至15樓(其中,15樓為行政樓層)。 fitness establishment are there in our hotel?酒店有什么服務(wù)項(xiàng)目及康樂設(shè)施?答:Our hotel has clinic /beauty salon / laundry /room service/ disable establishment /sauna center /Turkish bath /swimming bath /tennis /chess room./KTV Club/SPA.酒店有醫(yī)務(wù)室、美容美發(fā)、洗衣、客房送餐、殘疾人設(shè)施、桑拿洗浴中心、蒸汽浴、室內(nèi)游泳池、網(wǎng)球場(chǎng)、棋牌室、KTV會(huì)所、嘉悅SPA會(huì)所。分別為29(不連設(shè)備層)、15層。B) Fax : 07918865099(For room reservation only)、8865100(For Famp。未經(jīng)酒店總經(jīng)理同意,任何員工不可對(duì)外報(bào)119。B FacilitiesRoom Rate餐飲設(shè)施基本情況房?jī)r(jià)Film DevelopmentSick Guest膠卷沖印患病客人Fitness CenterTicketing 健身中心票務(wù)Information ServiceTour/Transportation Service問訊服務(wù)游覽/交通服務(wù)InternetValuable Belongings上網(wǎng)客人貴重物品KioskWakeup Call 精品屋叫醒服務(wù)Late Checkout延遲退房City Information城市資訊AirportShopping機(jī)場(chǎng)購(gòu)物Bank ServiceSightseeing銀行服務(wù)觀光旅游Dining/BarSupermarket餐飲/酒吧超市Entertainment VIP Cars Registration (Plate) Number娛樂省市領(lǐng)導(dǎo)車牌號(hào)Exhibition CenterTel. Number of Hotels in Nanchang 展覽中心南昌市各大酒店聯(lián)系電話Medical ServiceLocal Specialty醫(yī)療服務(wù)江西土特產(chǎn)品Post OfficeNanchang City Tour郵局服務(wù)南昌旅游景點(diǎn)觀光Railway StationNanchang Specialty Streets火車站南昌特色一條街Coach StationNanchang Snack Foods Street長(zhǎng)途汽車站南昌小吃一條街Important Information重要資訊In case of Fire…一旦發(fā)現(xiàn)火災(zāi)或險(xiǎn)情……①Look for the phone尋找電話Yes找到電話No未找到電話② ②Dial 3110 or 3119 Break the nearest ‘Break Glass’ 撥打3110或3119 擊破最近的“手動(dòng)報(bào)警器”③Report: Your name Your department Exact Fire Location Fire Situation Type of fire報(bào)告: 報(bào)警人的部門 姓名 火警詳細(xì)位置 燃燒情況 燃燒性質(zhì)If advisable, can use the Fire Extinguisher to extinct the fire.在安全的情況下,可使用滅火器滅火。 Found 托嬰服務(wù)失物招領(lǐng)BreakfastMailing Service早餐郵寄服務(wù)Telephone ServiceMessage/Voice Mail Service電話服務(wù)語音留言服務(wù)Currency ExchangeOther Requests外幣兌換客人之其它需求Disabled GuestOutside Guest殘疾客人之服務(wù)店外客人LocationParking方位停車Executive FloorPayment/Discount/Other Charges行政樓層付款方式/優(yōu)惠折扣/其它收費(fèi)Extra Bed amp。Please read these questions and answers one by one, as you would be selected to sit the test, which is related to your probation appraisal, yearly performance evaluation, and personnel advancement as well.請(qǐng)您仔細(xì)閱讀每一條資訊,因?yàn)槟鷮⒓酉嚓P(guān)的測(cè)試,并且這一考試將關(guān)系到您能否成功通過試用期,年度工作表現(xiàn)評(píng)估及變動(dòng)評(píng)估。Since not all answers in this booklet be correct. However, we believe that own answers would be more professional. This plemented with your positive ‘CAN DO’ service concept and understanding of the hospitality industry would delight our guest.當(dāng)然,在這里,并不是每一個(gè)回答都是完美無缺的。Information Booklet酒店產(chǎn)品知識(shí)手冊(cè)WE CAN DO!We do hope that this Information Booklet makes you understand our hotel’s products and service better , improve your self –confidence so that you could deliver attentive service to our guests. Moreover, we would try our best to bring you the latest information by periodically updating the contents of this booklet.我們希望這本《酒店產(chǎn)品知識(shí)手冊(cè)》可以使您更加了解酒店的產(chǎn)品和服務(wù),增強(qiáng)您的自信心;并在此基礎(chǔ)上,為我們的客人提供更為周到的服務(wù)。我們也將定期修正這些信息,力爭(zhēng)給您帶來最新的資訊。相信您隨著對(duì)于酒店業(yè)的進(jìn)一步理解,秉持“CAN DO”的服務(wù)理念,您的回答將更為完善,客人們也會(huì)因?yàn)槟訚M意。Thank you!謝謝!Contents目錄Important Information重要資訊In case of Fire…一旦發(fā)現(xiàn)火災(zāi)或險(xiǎn)情Hotel Information酒店資訊Hotel brief Introduction嘉萊特和平國(guó)際酒店簡(jiǎn)介How to get to hotelLaundry Service抵店方式洗衣服務(wù)Babysitting ServiceLost amp。 Baby CotReservation加床及嬰兒床預(yù)訂Famp。經(jīng)過酒店總經(jīng)理同意,方可對(duì)外報(bào)119。HOTEL INFORMATION酒店資訊Hotel Brief Introduction 嘉萊特和平國(guó)際酒店簡(jiǎn)介1. The address, telephone/fax number, , and website address of our hotel.酒店的地址、電話、傳真、郵箱和網(wǎng)址答:Address: No. 10th South Plaza Road, Nanchang. Zip :330002 Telephone: 07916111118(Operator),6111996111888(Famp。B reservation only)8865088(For Hotel Fax number) Email : galactic Website : or 地址 : 江西省南昌市廣場(chǎng)南路10號(hào) 郵編: 330002電話: 07916111118(總機(jī)),6111996111888(餐飲)傳真: 07918865099(預(yù)訂傳真)、8865100(餐飲預(yù)訂傳真)、8865088(酒店傳真)電子郵箱:galactic網(wǎng)址: or 2. What are our facilities?有哪些客用設(shè)施?答:Basement : Parking Area Block ALobby (1st Floor) : Front Desk/Concierge/Lobby Lounge/Chinese Restaurant/ Kiosk/DM Desk/Ticket Center/ATM Machine/Safe Deposit Box/Telephone booth 2nd Floor : Chinese Restaurant Rooms/ Western Restaurant / Galactic Bar3rd Floor : Chinese Restaurant Rooms/ Conference Room Business Center4th Floor : Ballroom/Swimming Pool/ Beauty Salon/Games Room/Clinic5th Floor24th Floor : Guestroom Floor25th Floor : Executive Reception Desk 28th Floor : Executive Lounge/Cigar Bar25th Floor28th Floor: Executive FloorBlock BLobby(1st Floor ): Front Desk/ Galactic Coffee bar2nd Floor : Western Restaurant area B3rd Floor : KTV Club 4th Floor : Jia Yue SPA5th Floor14th Floor : Guestroom Floor15th Floor : Executive Floor地下層 : 停車場(chǎng)A座大堂(1樓) : 前臺(tái)/禮賓部/大堂吧/嘉華中餐廳/精品店/值班經(jīng)理臺(tái)/票務(wù)中心/