131初稿企業(yè)服務(wù)質(zhì)量評(píng)價(jià)及改善-展示頁
2025-05-24 03:42本頁面
【正文】 包括：服務(wù)滿意度、服務(wù)水平、時(shí)效性、貨物完好程度等。隨著現(xiàn)代化市場競爭的不斷激烈，服務(wù)質(zhì)量逐漸成為一個(gè)企業(yè)能否提高競爭力，提高市場占有率的重要條件。關(guān)鍵詞：企業(yè)服務(wù)質(zhì)量，物流企業(yè)，評(píng)價(jià)，改善Enterprise service quality evaluation and improvementxxx(x, x, China)Abstract: Enterprise service quality is the basis for enterprise survival and development, improve the quality of service is the inevitable choice of enterprise progress and rapid development. Logistics enterprise belongs to the category of the service industry, and its service quality is the life of the enterprise. Establish and improve the service quality evaluation system, and actively improve existing the deficiencies and defects in the quality evaluation system, makes the service quality evaluation system can better reflect the service level and objective prehensively reflect the problems existing in the service process, is the key to further targeted to improve the quality of service and guarantee.This article through to the present situation of the development of logistics enterprises in China, the logistics enterprise service the establishment of evaluation system and evaluation method of study, analyzes the problems existing in the logistics enterprise service quality discussion, put forward the corresponding Suggestions and improving measures.Key Words: Enterprise Quality of Service，logistics enterprise，evaluate，improve 目錄企業(yè)服務(wù)質(zhì)量評(píng)價(jià)及改善 I目錄 II引言 11我國物流企業(yè)發(fā)展現(xiàn)狀研究 1 1 1 2，成本高 2 22 物流企業(yè)服務(wù)評(píng)價(jià)體系的建立和評(píng)價(jià)方法研究 2 物流企業(yè)服務(wù)質(zhì)量的評(píng)價(jià)主體和質(zhì)量目標(biāo) 2 物流企業(yè)服務(wù)評(píng)價(jià)體系的建立 3 影響物流企業(yè)服務(wù)質(zhì)量的主要因素 3 評(píng)價(jià)指標(biāo)的提取和評(píng)價(jià)體系建立 3 物流企業(yè)服務(wù)質(zhì)量評(píng)價(jià)的研究 33物流企業(yè)服務(wù)質(zhì)量存在的問題分析 4 交互性不強(qiáng)，物流服務(wù)意識(shí)較弱 4 服務(wù)成本略高于服務(wù)水平 5 承諾的服務(wù)水平高于實(shí)際服務(wù)水平 5 5 設(shè)備和信息技術(shù)需要不斷投入 5 服務(wù)溝通和顧客反饋機(jī)制有待完善 54物流企業(yè)服
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