【正文】 ...................................................................................19 管理者代表 ...............................................................................................................19 內(nèi)部溝通 ..................................................................................................................20 管理評審 ............................................................. 20 總則 .........................................................................................................................20 評審輸入 .................................................................................................................20 3 評審輸出 ..................................................................................................................20 改進(jìn)、糾正、預(yù)防措施的實(shí)施和驗(yàn)證 ........................................................................21 ......................................................... 21 資源提供 ............................................................. 21 提供資源的確定 .......................................................................................................21 確定資源提供的用途 ................................................................................................21 人力資源 ............................................................. 21 總則 .........................................................................................................................21 能力、意識和培訓(xùn) ....................................................................................................21 基礎(chǔ)設(shè)施 ............................................................. 22 基礎(chǔ)設(shè)施的范圍 .......................................................................................................22 基礎(chǔ)設(shè)施的確定與提供 ............................................................................................22 基礎(chǔ)設(shè)施的管理和維護(hù) ............................................................................................22 工作環(huán)境 ............................................................. 22 工作環(huán)境所涉及的內(nèi)容 .............................................................................................23 工作環(huán)境的控制 ........................................................................................................23 7 產(chǎn)品實(shí)現(xiàn) .......................................................... 24 產(chǎn)品實(shí)現(xiàn)的策劃 ....................................................... 24 產(chǎn)品實(shí)現(xiàn)過程策劃的內(nèi)容 .........................................................................................26 產(chǎn)品實(shí)現(xiàn)過程策劃的要求 .........................................................................................26 產(chǎn)品實(shí)現(xiàn)過程策劃的實(shí)施 .........................................................................................26 與客戶有關(guān)的過程 ...................................................... 27 與客戶有關(guān)的要求的確定 ..........................................................................................27 與客戶有關(guān)的要求的評審 .........................................................................................27 與客戶溝通 ..............................................................................................................28 設(shè)計(jì)與開發(fā) ........................................................... 28 設(shè)計(jì)與開發(fā)策劃 .......................................................................................................28 設(shè)計(jì)與開發(fā)的輸入 ...................................................................................................28 設(shè)計(jì)與開發(fā)的輸出 ...................................................................................................29 設(shè)計(jì)與開發(fā)評 審 .......................................................................................................29 設(shè)計(jì)與開發(fā)驗(yàn)證 .......................................................................................................29 設(shè)計(jì)與開發(fā)確認(rèn) .......................................................................................