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s, financiers, local munities and society as a whole. 將會降低組織各層級之間的溝通誤解。 Mismunication between levels of an organization will be minimized. 將以統(tǒng)一的方式評估、合作和實施各項活動。 Activities are evaluated, aligned and implemented in a unified way. 將會讓員工理解組織目的和目標,并激勵他們向這個方面努力。 People will understand and be motivated towards the organizations goals and objectives.領導應該創(chuàng)造和維持一個能讓員工充分地參與組織目標實現(xiàn)的內部環(huán)境。利益團體 例子有組織所有者、員工、供應商、金融機構、當地社團、社會。 應用以客戶為關注焦點通常需要:Applying the principle of customer focus typically leads to: 關鍵好處:Key benefits: 另外,列舉了使用這些原則的一些好處,以及管理人員應用這些原則改進組織績效的有代表性的做法。這八大管理原則在以下二個標準中有定義:ISO9000:2000,質量管理體系基礎和詞匯;ISO9004:2000,質量管理體系績效改進指南。The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. 這些原則來源于參與ISO技術委員會ISO/TC176質量管理和質量保證的國際專家組的集體經驗和知識。本文介紹了修訂版ISO9000:2000質量管理體系標準所依據的八大管理原則。This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 介紹Introduction但管理原則應該是一致的。特別是CMMI標準,綜合了三個源標準,也借鑒和融合了當今適用的管理理論和實踐,包括ISO9000等其他的標準的管理思想。質量管理八大原則原則本譯文表述的雖然是ISO9000:2000系列標準下的質量管理原則,但這些原則與CMM/CMMI標準的管理原則是相通的。各軟件企業(yè)所服務的行業(yè)不同,企業(yè)性質不同,組織戰(zhàn)略不同,實施ISO9000標準,推行CMM/CMMI標準也就會有不同的實施方法。所以,本人翻譯了ISO官方網站上的這篇文章,希望對廣大企業(yè)理解和實施CMM/CMMI/ISO9000標準有啟發(fā)和幫助。這些原則可以作為一個框架,指導高級管理者改進組織的績效。技術委員會負責ISO9000標準的開發(fā)和維護。This document gives the standardized descriptions of the principles as they appear in ISO 9000:2000 and ISO 9004:2000. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organizations performance. 本文給出了八大管理原則在ISO 9000:2000和ISO 9004:2000中的標準描述。Principle 1 Customer focus原則1 以客戶為關注焦點Organizations depend on their customers and therefore should understand current and future cus