質(zhì)量管理八大原則中英對照-展示頁
2025-04-17 04:43本頁面
【正文】 系統(tǒng)地管理客戶關(guān)系。 Measuring customer satisfaction and acting on the results. 測量客戶滿意度，并針對結(jié)果采取行動。 Communicating customer needs and expectations throughout the organization. 在組織內(nèi)部全面溝通客戶需求和期望。 Ensuring that the objectives of the organization are linked to customer needs and expectations. 確保把組織目標(biāo)和客戶需求和期望連接起來。 Researching and understanding customer needs and expectations. 調(diào)查研究和理解客戶的需求和期望。 Improved customer loyalty leading to repeat business. 提高了客戶忠誠度，留住回頭客。s resources to enhance customer satisfaction. 提高了組織對資源的有效利用來增強(qiáng)客戶滿意。 Key benefits: 關(guān)鍵好處： 另外，列舉了使用這些原則的一些好處，以及管理人員應(yīng)用這些原則改進(jìn)組織績效的有代表性的做法。 This document gives the standardized descriptions of the principles as they appear in ISO 9000:2000 and ISO 9004:2000. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organization39。技術(shù)委員會負(fù)責(zé)ISO9000標(biāo)準(zhǔn)的開發(fā)和維護(hù)。這些原則可以作為一個框架，指導(dǎo)高級管理者改進(jìn)組織的績效。 所以，本人翻譯了ISO官方網(wǎng)站上的這篇文章，希望對廣大企業(yè)理解和實(shí)施CMM/CMMI/ISO9000標(biāo)準(zhǔn)有啟發(fā)和幫助。 各軟件企業(yè)所服務(wù)的行業(yè)不同，企業(yè)性質(zhì)不同，組織戰(zhàn)略不同，實(shí)施ISO9000標(biāo)準(zhǔn)，推行CMM/CMMI標(biāo)準(zhǔn)也就會有不同的實(shí)施方法。質(zhì)量管理八大原則(中英文對照)作者：孫云 （來源：希賽網(wǎng)）本譯文表述的雖然是ISO9000:2000系列標(biāo)準(zhǔn)下的質(zhì)量管理原則，但這些原則與CMM/CMMI標(biāo)準(zhǔn)的管理原則是相通的。特別是CMMI標(biāo)準(zhǔn)，綜合了三個源標(biāo)準(zhǔn)，也借鑒和融合了當(dāng)今適用的管理理論和實(shí)踐，包括ISO9000等其他的標(biāo)準(zhǔn)的管理思想。但管理原則應(yīng)該是一致的。 Introduction 介紹 This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 本文介紹了修訂版ISO9000:2000質(zhì)量管理體系標(biāo)準(zhǔn)所依據(jù)的八大管理原則。這些原則來源于參與ISO技術(shù)委員會ISO/TC176質(zhì)量管理和質(zhì)量保證的國際專家組的集體經(jīng)驗(yàn)和知識。 The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. 這八大管理原則在以下二個標(biāo)準(zhǔn)中有定義：ISO9000:2000,質(zhì)量管理體系基礎(chǔ)和詞匯；ISO9004:2000，質(zhì)量管理體系績效改進(jìn)指南。s performance. 本文給出了八大管理原則在ISO 9000:2000和ISO 9004:2000中的標(biāo)準(zhǔn)描述。 Principle 1 Customer focus 原則1 以客戶為關(guān)注焦點(diǎn) Organizations depend on their customers and therefore should understand current and future customer needs, sho
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