【正文】 ......................................................................2PDS 及保修流程圖 ................................................................................................................................................2保險(xiǎn)工作流程圖 ...................................................................................................................................................2電話追蹤流程 .......................................................................................................................................................2新車保修流程圖 ...................................................................................................................................................2服務(wù)部 S/A工作流程 ...........................................................................................................................................2維修車間維修流程圖 ...........................................................................................................................................2預(yù)約流程圖 ...........................................................................................................................................................2服務(wù)部統(tǒng)計(jì)流程圖 ...............................................................................................................................................2服務(wù)部配件工作流程 ...........................................................................................................................................2結(jié)算流程圖 .........................................................................................................................................................2三、財(cái)務(wù)部 .....................................................................................................................................................................22 / 47收入、支出核算流程 ...........................................................................................................................................2收支報(bào)表流程 .......................................................................................................................................................2會(huì)計(jì)核算流程之一：國(guó)產(chǎn)車 ...............................................................................................................................2會(huì)計(jì)核算流程之二：維修服務(wù) ...........................................................................................................................2會(huì)計(jì)核算流程之三：公司進(jìn)口車 .......................................................................................................................2會(huì)計(jì)核算流程之四：公司總賬、報(bào)表 ...............................................................................................................2會(huì)計(jì)核算流程之五：騁豐進(jìn)口車－信用證 .......................................................................................................2外銷庫(kù)(三資車) ...................................................................................................................................................2外銷庫(kù)(三資車) ...................................................................................................................................................2內(nèi)銷(大貿(mào)車) .......................................................................................................................................................2會(huì)計(jì)核算流程之六：騁豐總賬、報(bào)表 .............................................................................................................21編制匯總報(bào)表、財(cái)務(wù)分析；資料、檔案清理歸集；與稅務(wù)、財(cái)政、銀行、會(huì)計(jì)師事務(wù)所等溝通 .........2四、事務(wù)部 .....................................................................................................................................................................2固定資產(chǎn)申購(gòu)流程 ...............................................................................................................................................2基礎(chǔ)設(shè)施添置、改建流程 ...................................................................................................................................2設(shè)施維修申請(qǐng)流程 ...............................................................................................................................................2業(yè)務(wù)用車及車輛維修保養(yǎng)流程 ...........................................................................................................................2易耗、辦公用品申購(gòu)、申領(lǐng) ...............................................................................................................................2第三部分：調(diào)研 總結(jié) ..................................................................................................2一、總體調(diào)研情況 .........................................................................................................................................................2（一）服務(wù)部 .............................................................................................................................................................2（二）銷售部 .............................................................................................................................................................2第四部分：附件《公司業(yè)務(wù)流程調(diào)研問(wèn)卷》 .......................23 / 47第一部分：公司組織結(jié) 構(gòu)圖4 / 47第二部分：各部門業(yè)務(wù)流程及說(shuō)明一、銷售部客戶訂購(gòu)流程 系統(tǒng)擔(dān)當(dāng) 財(cái)務(wù)部 銷售員接待填寫一式三聯(lián)《新車訂購(gòu)單》填寫一式兩聯(lián)《車輛結(jié)算清單》 票據(jù)、現(xiàn)金交于財(cái)務(wù) 結(jié)算清單簽字確認(rèn)輸入系統(tǒng)制作 A 卡主管督導(dǎo)C卡建立經(jīng)理督導(dǎo)客戶確認(rèn)客戶交定金 輸入系統(tǒng) 訂單編號(hào) 蓋章 車輛分配銷售經(jīng)理/部長(zhǎng)簽字確認(rèn)客戶訂購(gòu)客戶資料留存對(duì)客戶跟蹤銷售經(jīng)理/部長(zhǎng)確認(rèn) (車型、車價(jià)、交貨期)5 / 47注意事項(xiàng)：制作 A卡：銷售員及時(shí)登記來(lái)店或來(lái)電客戶信息(留下聯(lián)系方式的客戶)，根據(jù) A卡四階段進(jìn)行管理跟蹤(客戶來(lái)電或來(lái)店 確定客戶需要的車型 談到上牌、保險(xiǎn)等事項(xiàng) 客戶簽訂《新車訂購(gòu)單》)。簽訂單前：必須在客戶同意的前提下簽署《新車訂購(gòu)單》 ，并取得銷售經(jīng)理或(總經(jīng)理)的認(rèn)可。 《新車訂購(gòu)單》一式三聯(lián)，第一聯(lián)客戶留存，第二聯(lián)