【正文】 原則 ................................................................................................................................3 VI 統(tǒng)一原則 ....................................................................................................................................3 布局優(yōu)化原則 ................................................................................................................................3 匹配合理原則 ................................................................................................................................3 廳外擴(kuò)展原則 ................................................................................................................................4 全網(wǎng)集采原則 ................................................................................................................................4 規(guī)范考核原則 ................................................................................................................................44．自助終端的配置原則 .........................................................................................................................5 營業(yè)廳內(nèi)配置原則 ........................................................................................................................5 公共場所配置原則 ........................................................................................................................55．自助終端外觀和客戶界面要求 ..........................................................................................................7 自助終端尺寸建議 ........................................................................................................................7 自助終端客戶界面 .......................................................................................................................10 功能界面操作方式介紹 ...............................................................................................................106．業(yè)務(wù)規(guī)范 ...........................................................................................................................................10 個(gè)人信息管理 ...............................................................................................................................11 自助繳費(fèi) ......................................................................................................................................11 RFID 手機(jī)錢包充值 .....................................................................................................................14 RFID 手機(jī)錢包公共繳費(fèi)（可選） .............................................................................................14 自助查詢 .......................................................................................................................................15 業(yè)務(wù)辦理 .......................................................................................................................................17 開戶（可選） ...............................................................................................................................18 公共事業(yè)繳費(fèi)（可選） ...............................................................................................................19 不間斷電源(UPS)斷電保護(hù) .........................................................................................................227．運(yùn)營模式 ...........................................................................................................................................248. 后臺(tái)管理及統(tǒng)計(jì)分析 ........................................................................................................................25 后臺(tái)管理功能 ...............................................................................................................................25 查詢統(tǒng)計(jì)功能 ...............................................................................................................................269．廠商服務(wù)要求 ...................................................................................................................................283 / 53 設(shè)備保修期限 ...............................................................................................................................28 服務(wù)維護(hù)時(shí)限 ...............................................................................................................................28 故障響應(yīng)時(shí)限 ...............................................................................................................................28 定期巡檢 .......................................................................................................................................28 設(shè)備硬件維護(hù) ...............................................................................................................................28 假幣發(fā)生保障 ...............................................................................................................................28 及時(shí)升級(jí)驗(yàn)鈔功能 .......................................................................................................................2810．自助終端賬務(wù)管理 .........................................................................................................................29 現(xiàn)金繳費(fèi)賬務(wù)管理 .....................................................................................................................29 銀聯(lián)卡繳費(fèi)賬務(wù)管理 .................................................................................................................30 自助終端發(fā)票管理和稽核 .........................................................................................................3011．自助終端的運(yùn)營管理 .....................................................................................................................31 自助終端運(yùn)營管理目的 .............................................................................................................31 自助終端運(yùn)營管理適用范圍 ....................................................................................................31 營業(yè)廳工作人員職責(zé)分工 .........................................................................................................31 日常運(yùn)營管理 .......................