【正文】 ___? T____________Stage 5 – Monitoring PerformanceWhat does monitoring involve?Notes34Managing PerformanceworkbookObjectives35By the end of the session, you will be able to:? Identify why performance management is important to the team and the business? Explain what affects team performance at work? Develop understanding about processes associated with performance management? Be able to write quality, SMART objectives.Stage 1 Where does performance management fit?What does managing performance mean to you?Skills for managing performanceIf we want consistent levels of performance from our teams and ourselves, what skills do we need?36What exists in the business to help you manage the performance of your people?Indicators of high / low performersWhat is it high/low performers do? High PerformerLow Performer37The Halo Effect Evaluation of a person solely on the basis of one attribute, either favourable or unfavourable, is called the halo effect. Ask yourself:The key here is to look for consistency.Stage 2 – Motivation amp。 PerformanceWhat motivates you to work?Why does this act as a driver in the way you do your work?27Motivation Work? Relationship with Manager? Financial Motives? Recognition and Praise? Cooperation with Others? Promotion28? The Job Content? Achievement? ResponsibilityGroup Needs – Task, Team amp。adeThe Blind SpotHidden/UnknownIndividual ReflectionHow big was your Arena at the beginning of the course? How big is it now?When did you start to open the curtains?18Have you discovered any blind spots?19Stages of group development The context of the way groups tend to naturally develop . the stages groups go through.The Stages of Group Development1. Forming2. Storming3. Norming_______________________________204. PerformingDiagnosing the Stages of Group DevelopmentForming A Storming A Norming A PerformingWill I be accepted? Will I be respected? How can I help the group?The “I” StageHow can we do better?The “We” StageForming Norming Storming PerformingPoliteness Bid for power Cooperation EnthusiasmForming Norming Storming PerformingOrientation Organising Data Flow Creative Problem Solving21Why? How? What? CriteriaStage 3 – Leading Effective TeamsTask NeedsTeam NeedsTask Needs_____Needs_____Needs_________NeedsIndividual Needs22Team NeedsTeam Leader’s Role23Groups amp。peaks39。s and C39。1MANAGEMENT AWARENESS PROGRAMMEWorkbookHILTON INTERNATIONAL ASIA PACIFIC2TIME MANAGEMENTWorkbookObjectivesBy the end of the session, you will be able to:? explored how you currently anize yourself? identify practical approaches that you can implement back at work to help you manage your time more effectivelyStage 1 – What is time management? 3Stage 2 – Priorities“Although other people will impact how we spend our time, at the end of the day much of it is down to us it’s our choice. What we need to ensure is that we’re choosing to spend it appropriately. To do this we need to understand what’s expected of us and know what we’re trying to achieve again, it’s about having a purpose.”What do we have in the business that tells us where we are going?Why are objectives so important?We can divide our working priorities into 3 sets A39。s, B39。s.What are our A priorities?4What are our B and C priorities?The Five Categories of Time UseAction can be broken down into five categories:1234551. Important and Urgent2. Important but not Urgent3. Urgent but not Important4. Busy Work5. Wasted TimeIt’s no longer enough to do things right (efficiency), We must also do the right things (effectiveness)6Stage 3 – Time Management TechniquesThe 5 step approach to time management:1. Plan to plan2. Prioritise your tasks3. Exploit your body clock 39。4. Control interruptions5. Assign and Delegate7Stage 4 – Planning to take Control I have to do.................................................................................................................................................................................................................................................................................................................................................................................................................... demands on my time.................................................................................................................................................................................................................................................................................................................................................................................................................... I want to change.................................................................................................................................................................................................................................................................................................................................................................................................................... I am going to do to make this happen................................................................................................................................................................