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mix effects on capacity ? Multiple options ? Contracted vs. owned capacity ? Combined maketoforecast and maketoorder ? Inverted BOM ? Binning ? Multistage global production 169。 Capacity Contracts Level of Service Cost of Service The Business Challenges 169。 The Characteristics of Supply Chain Management Complexity, Variability, Conflicting Objectives 169。 1999 Andersen Consulting 1 Order Response Time Product Availability Lead Time Order Changes Due Date Performance Resource Investment Asset Productivity Inventory Supplier amp。 1999 Andersen Consulting 2 Complexity Variability Conflicting Objectives What are the characteristics of Supply Chan Management, why is it so hard to manage? 169。 1999 Andersen Consulting 4 U