【正文】
Decision Support System ? 提供所有階層管理者 ? 以電腦基礎(chǔ)的程式依賴(lài)決策模式及整合的資料庫(kù) ? 讓使用者提出假設(shè)性的問(wèn)題以測(cè)試可能的選擇答案 ? WalMart 透過(guò) EIS與 DSS制訂決策,包含 ? 存什麼貨、如何訂價(jià)、行銷(xiāo) 812 管理控制系統(tǒng) ? 這些資訊的主要作用是用來(lái)提供組織的控制 ? 有效的控制系統(tǒng)包含了如何透過(guò)資訊來(lái)衡量組織的績(jī)效,並且進(jìn)行更正行動(dòng) 813 A Simplified Feedback Control Model 設(shè)定組織目標(biāo) 量度目前績(jī)效 並與標(biāo)準(zhǔn)進(jìn)行比較 採(cǎi)取更正行動(dòng) 建立績(jī)效標(biāo)準(zhǔn) 814 Major Perspectives of the Balanced Scorecard Mission Strategy Goals Internal Business Processes Does the chain of internal activities and processes add value for customers and shareholders? Examples of measures: orderrate fulfillment, costperorder Financial Do actions contribute to improving financial performance? Examples of measures: profits, return on investment Learning and Growth Are we learning and changing? Examples of measures: continuous process improvement, employee retention, new product introductions Customers How well do we serve our customers? Examples of measures: customer satisfaction, customer loyalty Sources: Based on Robert S. Kaplan an