【正文】 separately? 6At your request, we deduct it from the 6Oh, hold the line for a moment and I?ll see if our manager is here in his office? 6Thank you for calling me about ?ll go and check it right hold on for a second I?ll tell you the 、Hello, this is the Bank of China, Zhejiang I help you ?沒收假鈔70、After technical examination, we find this note is 、According to the relevant regulations, forged notes are to be 、Sorry, sir, this note you gave me is a forged can?t be accepted by the have to take it in and confiscate it as ?s a receipt for 中國(guó)銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材調(diào)解糾紛7How do you do ? I?m the service you please have a talk with me about it? 7Well, please calm down, I think there is nothing serious and I can help you with the with me, 、Oh, dear, we?re terribly sorry for this misunderstanding, but can I ask your cooperation and understanding ?樹立銀行形象7Well, we?re not only the closest bank, but we?re also the most modern and convenient bank in the whole 、Would you like to leave your contact telephone number with us, so that I can give you a call as soon as problem is solved for 、I?ll contact you within the next few is my business card, if you have other questions, please feel free to call 、Perhaps you can leave an instruction with our bank, telling us to remind you of the arrival of your 情景對(duì)話迎候客戶光臨A T:Good morning, can I do for you ? C:Good morning, I?d like to remit some money to the USA, but I?ve got no idea how to do :, that?s handled over there at counter with the sign “Outward Remittance”.Please follow 零售柜員英語口語教材C:Thank :That?s all T:Hello, can I do for you ? You?re looking very :I have to withdraw my money in ten minutes, or I can?t catch my you see, there?re still three persons in front of don?t know what to do for such a :OK, please don?t me help you with your business.(to other customers)I?m sorry to bother you now, this young man is in a ?s going to catch the you mind if we do his business before your turn? C: No problem, please go :Thank you very much for your cooperation.(to the worried customer):(to the customers)Thank you very much.(to the service manager)Thank :Don?t mention T:Good morning, I help you? C: Could you tell me how to get to the Credit Card Department? T: go straight this way until the turn :Thank : You are A T:Good afternoon, I help you? C:Yes, ?d like to open a saving you tell me how to do it ? T:Certainly, ?m so glad to help , we offer a current deposit account and a fixed deposit account for an kind of account would you like to 中國(guó)銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材open? C: Could you tell me the difference between them? T:Yes, of you open a fixed deposit account, you?ll have a deposit certificate in the name of the the interest rate is higher for :Then, how about the current deposit account? T: The current deposit account takes the form of a may withdraw the money at any time and, you just need to present your :I?d rather open a current deposit account, :Please go to counter for service with your passport, and use your real name for your :Thank you very :You are T: How do you do ? What can I do for you ? C:How do you do ? I?ve been working in a jointventure enterprise, and I?m planning to stay here in your city for 3 thought I would choose a bank in which to open a time deposit account for you give me some information about what kind of time deposit account you can offer? T: It?s my have 5 kinds of foreign currency time deposit account: 1month, 3month, 6month, 1year : Can I draw the cash from the time deposit account at any time? T: you?d better do it on maturity date, because the interest payable is calculated at the rate of time can earn more interest from , if you want to draw cash from the deposit before the maturity date, you won?t earn the interest fixed :But if I draw a part of the amount from a time deposit account before its maturity date, how to calculate the interest to be payable for the remaining undrawn amount? T:In that case, the interest to be payable for your withdraw is calculated at the rate ruling on the date of your , if you don?t withdraw all the sum from 中國(guó)銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材your time deposit account, the remaining undrawn amount will still bear interest at the rate stated at the time of , by the way, our government has implemented a 20% flat tax on interest ine since ,:I ?s the initial amount for a deposit account, then? T: For the current deposit of foreign currency, the initial amount can not be less than the equivalent value of RMB ￥100, and for the time deposit, the amount not less than RMB￥:Would you please tell me the current interest rate for such a us dollar deposit? T:Certainly, Electronic Bulletin Board on the wall will give you all the upto date interest rates and exchange :Where is it? T:You see , its over with me, :Oh, it is!Thank you very : Don?t mention ?s my C:Good :Good to our ?m glad to help : I have five thousand Singapore dollars(S$5000)and I?d like to deposit it in your I do it here? T:Yes, of course you I?m afraid there?re only 9 kinds of foreign currency allowed for opening deposit account in our ?re US dollar, Hongkong dollar, Japanese yen, Pound sterling, Australian dollar, Canadian dollar, Swiss franc, Singapore dollar and : Well, what should I have to do about it? T: Officially, as for any other freely convertible foreign currencies, they have to be changed into one of the 9 kinds of currencies just amount to be credited into your account must be duly converted according to the exchange rate ruling on the date of currency would you prefer? It?s up to you to make a 零售柜員英語口語教材C:Oh, I?ve got a :My C:Good :Good I help you ? C:Yes, I?d like to know the different ways of remittance from : You can send your money by TT、DD、or : Which is the quickest way? T:I suggest you?d better choose telegraphic transfer if you urgently want : : At your C: I?d like