【正文】 車)(船、飛機(jī)、車)上, 上(船、飛機(jī)、車)order[5C:dE],秩序,會(huì)議規(guī)則,命令, 定購，定單, 定購, 定制differ from, 不同旅行支票traveller?s checksign[sain], 符號(hào), 記號(hào), 征兆, 跡象，征候(于), 署名(于)～, 簽署countersign[5kauntEsain] beforehand[bi5fC:hAnd] presence[5prezns], 到場(chǎng), 存在 purchase[5pE:tFEs], 購買, 購買authorization[7C:WErai5zeiFEn], 認(rèn)可 issuing bankagreement[E5^ri:mEnt], 一致, 協(xié)定, 協(xié)議信用卡credit card信用卡application[7Apli5keiFEn], 申請(qǐng), 申請(qǐng)表, 應(yīng)用中國銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材photocopy[5fEutEu7kCpi] license[5laIsEns](證), 執(zhí)照, 特許valid[5vAlid]adj.[律]有效的, 有根據(jù)的, 正當(dāng)?shù)? 正確的expiration[7ekspaiE5reiFEn]overdraft透支之款項(xiàng)depend onaccepting bank contact withcancel數(shù)字onetwothreefourfivesixseveneightninetenhundredthousandmillion[5EJvEdrB:ft。 (?@) drAft], 依賴…聯(lián)系[5kAnsEl] [wQn][tu:][Wri:][fC:][faiv][siks][5sevEn][eIt][nain][ten][5hQndrEd, 5drid][5WauzEnd][5miljEn] 8透支，中國銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材英語語法簡(jiǎn)介 句子成分一個(gè)句子皆由兩個(gè)部分組成，即主語部分（subject group）與謂語部分（predicate group），如: My brother teaches English at a language brother即是主語部分，teaches English at language school即是謂語部分。句子由各個(gè)句子成分構(gòu)成。句子成分分為7種：1）主語（subject）它是一句的主體，使全句所述說的對(duì)象，常由名詞或相當(dāng)于名詞的詞擔(dān)當(dāng)，置于句首，如：The train leaves at six o?）謂語或謂語動(dòng)詞（predicate verb）它是述說主語的動(dòng)作或狀態(tài)的，常由動(dòng)詞擔(dān)任，置于主語之后，如：The house faces ）表語（predicative）它是表述主語的身份或特征的，常由名詞或形容詞擔(dān)任，置于連系動(dòng)詞之后，如：Brown is a ?s fine ）賓語（object）它是表示及物動(dòng)詞的動(dòng)作對(duì)象和介詞所聯(lián)系的對(duì)象的，常由名詞或相當(dāng)于名詞的詞擔(dān)任，置于及物動(dòng)詞或介詞等之后，如：I received a letter yuou have coffee with your breakfast? 5）定語 6）狀語 7）補(bǔ)語 句子句子（sentence）是具有主語部分和謂語部分并有完整意義的可以獨(dú)立的一組詞。在英語里，句子的基本結(jié)構(gòu)有下列6種，較常用和簡(jiǎn)單的有：1）主語+謂語（SV），如： Day 零售柜員英語口語教材2）主語+連系動(dòng)詞+表語（SLP），如： Tom?s father is a ）主語+謂語+賓語（SVO），如： Ruth understands 常用句型問候、招呼Good 、Good 、How do you do ?How are you ?Can I help you ?May I help you ?Is there anything I can do for you ?What can I do for you ?Can I do anything for you ?1How can I help you ?引導(dǎo)相關(guān)柜臺(tái)1Please follow 、Come with me, 、This way, 、Please go over 、Please e this 零售柜員英語口語教材1Just go straight to the counter, 、Go upstairs, 1Thank 、Thank you very 、Thank you for your 、Thank you for your 、Thank you for your 、That?s very kind of you to do(say)2My 、You are 、That?s all 、Don?t mention 、At your What kind of account did you have in mind?3What sort of account would you like?3What kind of account did you want?3What kind of account are you going to open?請(qǐng)出示有關(guān)文件或證明3Would you mind showing me your passport?3Could I ask you to show me your Identity Card/3Do you mind if I ask you to show me your Exchange Memo?3May I trouble you to give me to show your drawing slip?3Could I have your passport, please? 中國銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材3Please show me some effective certificates, 、Passport, please?告訴匯率、利率是多少4Today?s exchange rate of RMB to USD is 827 yuan to 100 、The annual interest rate is per 4How would you like it ?4What do you want to have your money?4How shall I give it to you ?4What would you like for your money ?請(qǐng)客戶稍作等候4One moment, 、Please wait a little 、Just a moment, （取出）多少錢？50、How much do you want to place to your account?5How much do you want to take from your account?5How much do you want to put into your account?5How much money do you wish to withdraw from your account?起存金額要求5The minimum amount is one 、Fifty dollars is the minimum original 、You have to deposit an initial amount of 50 零售柜員英語口語教材指導(dǎo)客戶填單5Please sign your name on this dotted 、Here, in this framed 、This is an exchange fill in your name, passport number, your nationality and the amount you intend to 、Please fill in this application form and sign your 、Among them there are TT, MT and tick off the one that you 6We?ll deduct a collection service charge from the total 、You will have to pay the charge for the 、The charge for air mail is 10 、Would you like the mission deducted from this five hundred US dollars, or would you rather pay it separately? 6At your request, we deduct it from the 6Oh, hold the line for a moment and I?ll see if our manager is here in his office? 6Thank you for calling me about ?ll go and check it right hold on for a second I?ll tell you the 、Hello, this is the Bank of China, Zhejiang I help you ?沒收假鈔70、After technical examination, we find this note is 、According to the relevant regulations, forged notes are to be 、Sorry, sir, this note you gave me is a forged can?t be accepted by the have to take it in and confiscate it as ?s a receipt for 中國銀行浙江省分行培訓(xùn)中心零售柜員英語口語教材調(diào)解糾紛7How do you do ? I?m the service you please have a talk with me about it? 7Well, please calm down, I think there is nothing serious and I can help you with the with me, 、Oh, dear, we?re terribly sorry for this misunderstanding, but can I ask your cooperation and understanding ?樹立銀行形象7Well, we?re not only the closest bank, but we?re also the most modern and convenient bank in the whole 、Would you like to leave your contact telephone number with us, so that I can give you a call as soon as problem is solved for 、I?ll contact you within the next few is my business card, if you have other questions, please feel free to call 、Perhaps you can leave an instruction with our bank, telling us to remind you of the arrival of your 情景對(duì)話迎候客戶光臨A T:Good morning, can I do for you ? C:Good morning, I?d like to remit some money to the USA, but I?ve got no idea how to do :, that?s handled over there at counter with the sign “Outward Remittance”.Please follow 零售柜員英語口語教材C:Thank :That?s all T:Hello, can I do for you ? You?re looking very :I have to withdraw my money in ten minutes, or I can?t catch my you see, there?re still three persons in front of don?t know what to do for such a :OK, please don?t me help you with your business.(to other customers)I?m sorry to bother you now, this young man is in a ?s going to catch the you mind