全面質(zhì)量管理與醫(yī)院管理綜述-文庫(kù)吧資料
2025-02-27 12:24本頁(yè)面
【正文】 頭阻止錯(cuò)誤的產(chǎn)生2. 不能完全預(yù)防錯(cuò)誤產(chǎn)生的環(huán)節(jié)，要早期檢查以防止錯(cuò)誤朝下一個(gè)環(huán)節(jié)發(fā)生。這意味著這樣的錯(cuò)誤是可以被鑒別和消除的，通過(guò)改進(jìn)流程可以預(yù)防錯(cuò)誤的重復(fù)發(fā)生。n Continuous improvement must deal not only with improving results, but more importantly with improving capabilities to produce better results in the future.由于持續(xù)改進(jìn)的能力，員工，過(guò)程，技術(shù)等原因，在工作中的各個(gè)方面由此產(chǎn)生了了持續(xù)改進(jìn)的結(jié)果23n 持續(xù)改進(jìn)的目的不僅僅是提高改進(jìn)的結(jié)果，更重要的是提高未來(lái)創(chuàng)造更好結(jié)果的改進(jìn)能力。A procedure and tools that help to identify every possible failure mode of a process or product, to determine its effect on other subitems and on the required function of the product or process. The FMEA is also used to rank prioritize the possible causes of failures as well as develop and implement preventative actions, with responsible persons assigned to carry out these actions.Failure modes and effects analysis (FMEA) is a disciplined approach used to identify possible failures of a product or service and then determine the frequency and impact of the failure.》 9 22The Concept of Continuous Improvement by TQM 持續(xù)質(zhì)量改進(jìn)n TQM is mainly concerned with continuous improvement in all work, from high level strategic planning and decisionmaking, to detailed execution of work elements on the shop floor. It stems from the belief that mistakes can be avoided and defects can be prevented. It leads to continuously improving results, in all aspects of work, as a result of continuously improving capabilities, people, processes, technology and machine capabilities.n 從宏觀的戰(zhàn)略計(jì)劃和決策到具體工作中的細(xì)節(jié)實(shí)施，全面質(zhì)量管理主要與工作中的持續(xù)改進(jìn)有關(guān)。14Principles of TQMThe key principles of TQM are as following :Management Commitment n Plan (drive, direct) n Do (deploy, support, participate) n Check (review) n Act (recognize, municate, revise)15Employee EmpowermentnTraining nSuggestion scheme nMeasurement and recognition nExcellence teams16Fact Based Decision MakingnSPC (statistical process control) 》 12nDOE》 13, FMEA 》 14nThe 7 statistical tools nTOPS (FORD 8D Team Oriented Problem Solving)17Continuous Improvementn Systematic measurement and focus on CONQ n Excellence teams n Crossfunctional process management n Attain, maintain, improve standards18Customer FocusnSupplier partnership nService relationship with internal customers nNever promise quality nCustomer driven standards19SPC Statistical Process Control 統(tǒng)計(jì)過(guò)程控制n Statistical process control is the application of statistical methods to identify and control the special cause of variation in a process.》 920DOE Design of Experiments試驗(yàn)設(shè)計(jì) n A Design of Experiment (DOE) is a structured, anized method for determining the relationship between factors (Xs) affecting a process and the output of that process (Y).n Other Definitions:1 Condu
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