商務(wù)禮儀常識講義-文庫吧資料
2025-01-17 17:40本頁面
【正文】 ion ?What is Etiquette? ? Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. The French word 233。tiquette, literally signifying a tag or label, first appeared in English around 1750. ——Wikipedia Company Logo Introduction ?The two goals of negotiations: strong deals good relationship ?Etiquette plays an important role in helping achieve the goals. Company Logo Introduction Etiquette is much more than just knowing where the soup spoon goes. Etiquette means behaving yourself a little better than is absolutely essential. Manners are different all across the world – respect them and be interested. Company Logo Introduction Rules that allow us to interact in a civilized fashion Code of behavior that is grounded in mon sense and cultural norms Manners matter in the workplace ?What Is Business Etiquette? Good Etiquette Poor Etiquette Company Logo Contents Meeting etiquettes 1 Dinner party etiquette 2 Dress Etiquette 3 Etiquette of signing agreement 4 Company Logo Business Meeting Etiquette Informal Meeting Business Meeting Formal Meeting Company Logo Informal Meeting ?Meeting calling ? the most senior or the one with the most direct or urgent interest in the topic ? decide the time, place and agenda ? Communicate beforehand: The objective expected duration expected to be discussed Company Logo Informal Meeting ?Chair’s responsibilities ? Make the purpose and time span of the meeting clear, and preparation of documents ? ensure the meeting is kept as short and effective as possible ? appoint someone to record the proceedings and the major decisions or action points Company Logo Informal Meeting ?Meeting manners ? If the results of the meeting have an effect on others who were not present, inform them ? Punctuality is a must. Company Logo Formal Meeting ?Preparations ? Handouts should be delivered at least three days prior to the meeting ? Dress well and arrive in good time. ? Always remember to switch off mobile phone. Company Logo Formal Meeting ?Meeting opening ? If there is an established seating pattern, accept it. If you are unsure, ask. ? Acknowledge any introductions or opening remarks with a brief recognition of the chair and other participants. ? When discussions are under way it is good business etiquette to allow more senior figures to contribute first. Company Logo Formal Meeting ?Meeting discussion ? Never interrupt anyone. Note what has been said and return to it later with the chair’s permission ? When speaking, be brief and ensure what you say is relevant ? Always address the chair unless it is clear that others are not doing so ? Keep the meeting information con
教學課件相關(guān)推薦
鄂ICP備17016276號-1