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【正文】 er and rebrand an already operating hotel to an ACCOR branded property. However due to the very nature of hotel take overs, in that each property is unique in terms of age, condition, facilities, market positioning, location, etc, this should not be construed as a plete and entire manual of the tasks to be done. This should be regarded as a very broad and general guideline that should be adapted to each situation.In the formulation of the take over task and consequent action plan, the long and short term objectives of the Owners and Accor and the should be clearly established in order to ensure the final product meets the expectations of both parties. It is critical that through a rebranding process the property’s image and profile should be enhanced and that with the provision of Accor’s management and marketing expertise, tangible value will be added as a result.As previously mentioned and should be strongly emphasised, each Hotel is unique and the information within this manual should be adapted so as to meet the specific requirements of the project and location. It should be seen as a base from which to begin and a general guideline, not as a definitive plan to all takeover and rebranding projects. BRIEFING of DIVISION HEADS Project in general General Discussion on Owning Company and management Agreement. Discussion of any Hotel or Location idiosyncrasies Progress on any refurbishments and possible relaunching dates. Progress reports from Task Force members. Feasibility Study and Departmental review and proposed individual action plan. Plans on any refurbishments.Review power of attorney for bank signatures Review owning panyHotel agreement as it pertains to CoOwners.Owning Company’s organization chart.Internal Owner relations.Name, Address and Telephone s of Board Members.Equity position of Owners.Capital expense Budget and approval procedures.Any special agreements and/or understanding with the Owning Company.Board Meeting timetable.Review of last Board Meeting minutes. Goals and Incentive Plan. Remendations for the Hotel Lawyer and Auditor. Administrative calendar for the Hotel. TAKE OVER amp。Take Over amp。 Rebranding Manual for General Managers ACCOR Hotels TAKE OVER amp。 REBRANDING TASK ASSIGNMENT CHECK LISTThe purpose of this check list is to assign each department all necessary tasks to ensure the successful preparation for the opening of the hotel and that are pleted on time. The Executive for each Department should be the person responsible for the appropriate checklist and the formulation of the critical path.The following checklists are to be considered as a guideline for the formulation of the critical path and a more detailed checklist should be developed for each department concerned. Housekeepinga. Assess executive housekeeperb. Review payrollc. Review policies amp。E f. Linen audit amp。 conditionl. Blankets spec amp。 quantityn. Review carpet cleaning contracto. Review cleaning schedulesp. Review job descriptionq. Review oganisation chartr. Review uniforms quantity amp。 rebranding action planmm. Review Operational manualnn. Review house plant maintenance contractoo. Review outside window cleaning procedurepp. Review lost and found policiesqq. Review list of all guest supplies, apply Accor standardsrr. Review par stock for flow partiesss. Review guest room layouttt. Rebranding budget reviewuu. Review layout of floor pantryvv. Review keys policy requirements per areaww. Check bed configuration chartxx. Check room types chartyy. Review cleaning standardzz. Review service standardaaa. Costing guest suppliesbbb. Review guest floor pantry set upccc. Review minibar set up ddd. Review maid cart set up Laundrya. assess laundry managerb. review laundry job descriptionsc. review operating proceduresd. review organization charte. review manning guidef. review training programg. review training scheduleh. review all equipment i. review all FFamp。 stock of chemicals amp。 electricity supplyaa. review labor lawbb. review all kitchen amp。 utensilscc. review all cleaning equipmentdd. check quality, stock and supply of cleaning chemicalsee. check musical instrumentsff. check printing materialgg. check canned dry foodhh. check beveragesii. check food items freshjj. review pool functionskk. linen Action by Starting date Completion datell. audit on condition of all mattressesmm. audit on condition of all TV’s amp。B twice weekly meetings minutes weekly progress report Weekly minutes of relaunching ceremony meeting Weekly minutes of sales department Monthly sales report to corporate office Weekly forecast meeting Weekly minutes of purchasing department Weekly minutes of accounting department Monthly controller’s report to corporate office Monthly reports to corporate office should include the following topics Overview of progress of rebranding Famp。 animals Guests’ plaints Uniform Staff general grooming amp。 medical service Accident/incident handling Guest property loss/damage/ handling Guest room missing article allegation Disturbance amp。 report Housekeeping / staff munication Housekeeping / guest munication Master key Trolley setup Guest room general cleaning sequence Bed making Bathroom cleaning Bedroom cleaning Turndown service Do not disturb display Guest plaints amp。 public area cleaning Linen control Room inspection Bathroom inspection Baby sitting Lost and found Guest laundry presentation Laundry order taking Laundry valet service Guest laundry check sequence Drycleaning sequence Guest garment finishing quality control Sorting function sequence Sorting
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