禮賓部各崗位職責(zé)說(shuō)明書(shū)-文庫(kù)吧資料
2025-08-08 21:16本頁(yè)面
【正文】 artment performance Brings best practice to the attention of department, shares new ideas that have been read about or discovered 熟悉了解各部門(mén)的運(yùn)做情況。 Understands the hotel’s business priorities, 向管理層匯報(bào)問(wèn)題并提出建設(shè)性的解決意見(jiàn)Understanding the Business了解酒店運(yùn)營(yíng) 不斷提高自身的能力，堅(jiān)持不懈達(dá)到目標(biāo)的責(zé)任心 Set high performance standards and pursue agreed goals (with your Manager) Log security incidents and accidents in accordance with hotel requirements 正確處理緊急事件并且通知主管潛在的危險(xiǎn)。 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 清楚酒店的職業(yè)要求以及健康、安全的規(guī)章制度的制度和程序。 服從深圳茵特拉根華僑城酒店的安全操作規(guī)程。 隨時(shí)隨地提醒員工注意成本控制Occupational Health and Safety Responsibilities 職業(yè)健康和安全職責(zé)主要職責(zé)包括： Works with superior in the preparation and management of the department’s budget and is aware of financial targetso Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performanceo 培訓(xùn)、指導(dǎo)員工參加培訓(xùn)聽(tīng)取員工意見(jiàn)提高員工的工作能力。o Provide input for probation and formal performance appraisal discussions in line with pany guidelines o 根據(jù)酒店標(biāo)準(zhǔn)的對(duì)新員工做出使用期評(píng)估。 密切同人事部門(mén)經(jīng)理的合作，保證部門(mén)員工的合理數(shù)量。 確保所有員工熟悉掌握緊急情況的處理程序Human Resource and Training Responsibilities 人力資源和培訓(xùn)職責(zé) 合理安排員工班次、假期和休假，在出租率高峰期、重大接待活動(dòng)時(shí)保證充足的人手 Night staff check mail, message of expected guests against the system/puter and expected arrivals 進(jìn)店掛號(hào)信和包裹作好記錄。 Receive telephone calls and take messages for guests who are out, in accordance with hotel policy 根據(jù)酒店的規(guī)定或客人的特別需要處理出店的信件、快件、包裹等。 Manage all ining guest mail, messages, facsimiles and special deliveries, in accordance with policy 保證足夠的日常工作用品和酒店的宣傳資料并按照酒店的標(biāo)準(zhǔn)擺放。 熟悉掌握當(dāng)?shù)馗鞣N信息的變化包括：餐廳、劇場(chǎng)、商場(chǎng)、電影院和運(yùn)動(dòng)場(chǎng)以及各種娛樂(lè)設(shè)施的情況。 Maintain detailed knowledge of the activities of the day and alert to any potential problems Conduct effective shift briefings to ensure hotel activities and operational requirements are known Ensure that the surrounding areas at the lobby level and main entrance are clean Ensure that all staff are fully informed and knowle
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