【正文】 sic principles in this book to work can be rewarding to everyonemanagement, employees, and customers.We’re excited to bring this material to you. We hope you enjoy using it. Turn the page and let’s get started!ABOUT THIS BOOKWhy will learning from this book be interesting and fun? Because you are not going to just read it。 you are going to use it! You’ll be working with a pencil or pen as much as you’ll be reading. In the process, you’ll learn more because there will be opportunities to apply what you are learning.This program is designed for you if:You are aspiring to bee a manager and want to learn more about the many requirements of managing.You are already a manager and want to learn more about training.You are a trainer and want to get some ideas about programs which can be used to help other people learn how to train.You are a student and want to learn more about the instructional design aspects of training.In addition to using this book as you work through it, you will also be able to use it later. If you encounter a problem that can be addressed through training once you are back onthejob, this book will provide a review of techniques which will help you develop and implement training programs.This book is part of the “FIFTYMINUTE” SERIES. This implies you can work your way through it in one session. You will probably find it helpful to follow up your initial activity with a more detailed study of selected parts as you actually develop training programs. In effect, then, this book is a “recipe” to show you, in a stepbystep manner, how to train.DEDICATIONThis book is dedicated to:Dr. and Mrs. Lewis J. MinorAndGeorge and Toodie St. LaurentWe read in our daily newspaper about business executives who take advantage of their positions to exploit others.At the same time, there are exceptional entrepreneurs with high ethical standards and successful businesses. These individuals rarely make news but their quality of life is an inspiration to business munity.Dr. and Mrs. Lewis Minor and George and Toodie St. Laurent are such people.They inspired me to “take the less traveled road” and because of the standards they set, my service to humankind has been richly blessed.Brother Herman E. Zaccarelli, .TRAININGMANAGERS TO GRAINA Practical GuideTo Improving Employee Performanceby Brother Herman E. Zaccarelli, .DirectorCenter For Business and Entrepreneurial ManagementSt. Mary’s CollegeWinona, MinnesotaCRISP PUBLICATIONS, INC.Los Altos, CaliforniaCONTENTSObjectives of Training Managers to train 1Reasons Why Training is Important 3Training Know How is a Must for Managers 5Employee Benefits From Training 6When can Training Help? 8Take the Training Test 11Learn the Training Basics 12The Four Steps of Training 14STEP 1—Define the Job (Position Analysis) 16 Develop a List of Tasks 18 Define a Task 20 Consider Required Quality Levels 22 Design a Job Description 24STER 2—Plan the Training 28 Consider Training Objectives 30 Develop a Training Plan 32 Design a Training Lesson 34 Select the Trainer/prepare the Trainees 36STER 3—Present the Training 38 Group Training Tips 40 OntheJob Training 42STER 4—Evaluate the Training 52 Coaching 54 Orientation Programs 56Training Resources 62Using Visual Aids 64Certificate of Recognition 67“Back Of the Guide” 68IT ALL STARTS WITH TRAININGOBJECTIVESAn objective states the purpose of the training。 profits will be higher.Saving Employees—Employees who know how to do work according to their boss’s expectations will be less anxious and turnover will be reduced.Saving Customers and Making New One—Customers are happy when they receive the products/services they expect. Training helps assure that this will consistently happen.We hope you checked all of the above. Training can provide all of these benefits. You, your customers, your employees, and your organization have much to gainand nothing to losewith a high quality training program. Which of the following will benefit your organization?Saving Time—A trained staff will promote efficiency. Both the manager’s time and that of employees will be saved.Reducing Staffing Concerns—Trained employees are better prepared and more eligible for promotion opportunities.Saving Relationships—Managers who show their concern for employees with quality training help motivate them and morale levels are likely to increase.Give yourself an “A” if you checked all six boxesTRAINING IS PART OF EFFECTIVE SUPERVISIONA manager must