【正文】 倍。雙語能力：漢語普通話/英語職業(yè)經(jīng)歷1997年至今 通用電氣公司 圣路易斯市 密蘇里州 主任行政秘書 企業(yè)通訊聯(lián)絡(luò)部 2002年至今 ● 獨立對快速運轉(zhuǎn)部門進(jìn)行流程化管理，發(fā)行總計超過12萬份的年度，季度和月度公司出版物 ● 設(shè)計制作電子網(wǎng)絡(luò)交流系統(tǒng)，為超過200家辦公室提供遠(yuǎn)程及時文字交流 副主席秘書 采購部 辦公室用品 2000年—2002年 ● 為采購部建立和管理辦公流程，建立全國范圍的辦公產(chǎn)品批發(fā)目錄 ● 為13名經(jīng)理提供辦公室支持 經(jīng)理秘書/助理 辦公室服務(wù) 1997年—2000年 ● 通過改善客服質(zhì)量和庫存盤貨體系為多達(dá)750人的總部提供高質(zhì)量的辦公服務(wù)教育背景 理學(xué)學(xué)士，北京大學(xué)，1995年 外文記者證書，北京，中國Barry Roland123 Orange Drive ● Wheeling，WV12345 ● （123）5551234 ● barryrolandMarketing ProfessionalSummary of Qualifications● 13 years as a marketing professional for one of the nation’s leading corporations.● Expertise in project management, marketing, and vendor relations.● Computer proficient: Excel, PowerPoint, MS WordSelected AcplishmentsAt Chevron . Products, Inc.PROJECT MANAGEMENT● Led a team of operations, advertizing, and product development managers for the $200,000 launch of a new product.● Coordinated analytical team efforts to standardize quality of service in 8,500 retail sites.● Increased sales and improved customer relations by developing Chevron International’s first coop advertising program.● Organized sales retreats in . and overseas resorts for 50 agents from around the world.MARKETING● Created “who’s who,” a 12page fourcolor brochure distributed worldwide that promoted Chevron as a valuable international player.● Designed a $15,000 booth for international trade shows for Chevron’s cultural diversity.Work History1996—present Chevron USA Products, Inc., Wheeling, West Virginia Business Analyst, 2009—present Marketing Specialist, 2005—2009 Senior Marketing Assistant, 2002—2005 Marketing Help Desk Representative, 2001—2002 Collections Representative, 1996—2000Education., Public Relations, minor: Business, West Virginia State College, Wheeling, WV,1994Barry Roland123 Orange Drive ● Wheeling，WV12345 ● （123）5551234 ● barryroland市場營銷職業(yè)方向資質(zhì)能力總結(jié)● 作為市場營銷人員為美國最優(yōu)秀的公司服務(wù)13年● 專注于項目管理，市場營銷和供應(yīng)商關(guān)系● 電腦操作能力： Excel, PowerPoint, MS Word職業(yè)成就甄選美國雪佛龍產(chǎn)品公司.項目管理● 帶領(lǐng)運營，廣告和產(chǎn)品開發(fā)團(tuán)隊為新產(chǎn)品進(jìn)行費用達(dá)20萬美元的市場推廣● 協(xié)調(diào)市場分析團(tuán)隊為8,500家零售點提供標(biāo)準(zhǔn)化服務(wù)● 通過開發(fā)雪佛龍國際的第一次合作廣告計劃來增加銷售額和改善客服● 為國內(nèi)銷售代表和全球的代理商安排商務(wù)度假市場營銷● 創(chuàng)建“大人物”，一份12頁的4彩宣傳冊，全球發(fā)行?！?最近涉及醫(yī)療器械工程測試領(lǐng)域● 能夠在全美范圍內(nèi)擔(dān)任項目管理職責(zé)專業(yè)能力 PCA 測試儀器工作站 ATM 開關(guān) 有線電視網(wǎng)絡(luò)數(shù)據(jù)接入開關(guān)測試站 VXI/Lab View systems 內(nèi)電路測試開發(fā) HP 3077 – Cheap Boundary Scan工作經(jīng)歷2006年至今. 承包測試工程師 服務(wù)過的客戶包括: Alliance 醫(yī)療集團(tuán), 緬因州● 帶領(lǐng)團(tuán)隊開發(fā)3個測試儀器工作站 Elektra Interactive, 緬因州● 開發(fā)有線電視網(wǎng)絡(luò)數(shù)據(jù)接入開關(guān)測試站 Quinn Banking Systems, 佛蒙特州 ● 為ATM開關(guān)開發(fā)測試儀器2003—2006 Frazier Recording Company, 賓夕法尼亞州首席測試工程師● 開發(fā)產(chǎn)品線的生產(chǎn)測試策略● 帶領(lǐng)七人的工程師團(tuán)隊1999—2003 五月花電器，華盛頓州首席測試/項目工程師 教育背景 電機(jī)工程學(xué)士學(xué)位, 圖桑大學(xué) 職業(yè)定位課程，（美國）西北大學(xué)Edward Orwell123 Blake Street Anaheim, CA 54321 (321)5559999 edwardorwellJOB OBJECTIVE Customer Service RepresentativeHIGHLIGHTS OF QUALIFICATIONS□ History of representing organizations with professionalism, poise, and integrity□ Adept at handling a high quota of phone calls in a fastpaced environment with calm and grace.□ A hardworking team member who gets along well with everyone.□ Bilingual: Spanish and EnglishPROFESSIONAL ACCOMPLISHMENTS2006—present General Motors Club, Anaheim, CA Customer Care Representative □ Managed numerous customer accounts through the Customer Service Call Center, consistently following up to ensure resolution. □ Trained new customer service reps to appreciate and clearly municate membership benefits and promotions. □ Cultivated excellent longterm relationships with members using a friendly approach to questions and problems. 2003—2006 Main Avenue Library, Santa Barbara, CAAssistant Librarian□ Assisted patrons with various levels of technical ability to use the library’s puter screens to navigate the library system.□ Showed the extreme patience and interest when answering questions and helping patrons with forms processingEDUCATION Ongoing coursework in International Studies Anaheim University, Anaheim, CACOMMUNITY SERVICE2004—present KidPride, Teen Mentor2003—2005 Disaster Relief and Prevention, Neighborhood CoordinatorEdward Orwell123 Blake Street Anaheim, CA 54321 (321)5559999 edwardorwell求職意向 客服代表個人資質(zhì)□ 良好的職業(yè)素養(yǎng)，沉著穩(wěn)重，誠實正直□ 在快速的工作環(huán)境中善于沉著應(yīng)對大量的客服電話接打工作□ 工作勤奮并善于團(tuán)隊協(xié)作□ 流利使用西班牙語和英語職業(yè)成就2006年至今 通用汽車俱樂部，加州 客戶維護(hù)代表 □ 通過客服呼叫中心對大量的客戶進(jìn)行維護(hù)管理，持續(xù)跟蹤客戶并最終為客戶提出解決方案 □ 培訓(xùn)新客戶維護(hù)代表，使其將俱樂部會員制度提供的利益和促銷清晰地傳遞給客戶 □ 運用友善的方式來為會員答疑解惑，培養(yǎng)優(yōu)質(zhì)長期的客戶關(guān)系 2003—2006 主干道圖書館，圣巴巴拉，加州助理圖書管理員□ 協(xié)助不同水平的瀏覽者使用電腦系統(tǒng)來檢索圖書館信息□ 在處理圖書館瀏覽者的表格寫過程中表現(xiàn)出極大的耐心和興趣教育背景 國際關(guān)系課程在讀 Anaheim 大學(xué), 加州社區(qū)服務(wù)2004年至今 KidPride, 青少年指導(dǎo)員2003—2005 災(zāi)害救助和預(yù)防組織, 街區(qū)協(xié)調(diào)員Edward Orwell123 Blake Street Anaheim, CA 54321 (321)5559999 edwardorwellJOB OBJECTIVE Marketing Representative in the field of EducationHIGHLIGHTS OF QUALIFICATIONS□ History of representing organizations with professionalism and integrity□ Creative and enthusiastic about participating in munity educational programs.□ Demonstrated munication skills, both written and oral. □ A hardworking team member who gets along well with everyone.PROFESSIONAL ACCOMPLISHMENTS2006—present General Motors Club, Anaheim, CA Customer Care Representative □ Ha