【正文】 .............31來料檢驗專員勝任素質(zhì)模型........................................................................................32制程檢驗主管勝任素質(zhì)模型........................................................................................32制程檢驗專員勝任素質(zhì)模型........................................................................................33在制品檢驗專員勝任素質(zhì)模型 ....................................................................................33質(zhì)量控制經(jīng)理勝任素質(zhì)模型........................................................................................34采購部勝任素質(zhì)模型.....................................................................................................35采購部人員勝任素質(zhì)模型............................................................................................35采購部人員職業(yè)素養(yǎng)定義表........................................................................................35第 8 章第 9 章第 10 章采購部人員知識分級定義表........................................................................................36采購計劃主管勝任素質(zhì)模型........................................................................................37采購計劃專員勝任素質(zhì)模型........................................................................................38采購預算專員勝任素質(zhì)模型........................................................................................38供應商管理工程師勝任素質(zhì)模型 ................................................................................39采購檢驗主管勝任素質(zhì)模型........................................................................................39采購成本控制主管勝任素質(zhì)模型 ................................................................................40財務部勝任素質(zhì)模型.....................................................................................................41財務部人員勝任素質(zhì)模型............................................................................................41財務部人員職業(yè)素養(yǎng)定義表........................................................................................42財務部人員知識分級定義表........................................................................................43總賬會計勝任素質(zhì)模型................................................................................................44資金管理專員勝任素質(zhì)模型........................................................................................45應收賬款主管勝任素質(zhì)模型........................................................................................45預算主管勝任素質(zhì)模型................................................................................................46成本控制主管勝任素質(zhì)模型........................................................................................46稅務主管勝任素質(zhì)模型................................................................................................47財務分析經(jīng)理勝任素質(zhì)模型 ......................................................................................47客戶服務部勝任素質(zhì)模型.............................................................................................48客戶服務部人員勝任素質(zhì)模型 ....................................................................................48客戶服務部人員職業(yè)素養(yǎng)定義表 ................................................................................48客戶服務部人員知識分級定義表 ................................................................................49客戶開發(fā)經(jīng)理勝任素質(zhì)模型........................................................................................50客戶關(guān)系經(jīng)理勝任素質(zhì)模型........................................................................................51大客戶服務經(jīng)理勝任素質(zhì)模型 ....................................................................................51客服信息主管勝任素質(zhì)模型........................................................................................52呼叫中心經(jīng)理勝任素質(zhì)模型........................................................................................52客戶投訴主管勝任素質(zhì)模型........................................................................................53人力資源部勝任素質(zhì)模型...........................................................................................54人力資源部人員勝任素質(zhì)模型 ..................................................................................54人力資源部人員職業(yè)素養(yǎng)定義表 ..............................................................................54人力資源部人員知識分級定義表 ..............................................................................55招聘經(jīng)理勝任素質(zhì)模型..............................................................................................56培訓經(jīng)理勝任素質(zhì)模型..............................................................................................57績效考核經(jīng)理勝任素質(zhì)模型 ......................................................................................57薪酬經(jīng)理勝任素質(zhì)模型..............................................................................................58勞動關(guān)系主管勝任素質(zhì)模型 ......................................................................................58第 11 章 行政部勝任素質(zhì)模型...................................................................................................59行政部人員勝任素質(zhì)模型 ..........................................................................................59行政部人員職業(yè)素養(yǎng)定義表 ......................................................................................59行政部人員知識構(gòu)成及其范圍一覽表 ......................................................................60行政主管勝任素質(zhì)模型 ..............................................................................................61前臺接待主管勝任素質(zhì)模型 ......................................................................................62行政人事經(jīng)理勝任素質(zhì)模型 ......................................................................................62監(jiān)察主管勝任素質(zhì)模型 ..............................................................................................63法務專員勝任素質(zhì)模型 ..............................................................................................63第 1 章勝任素質(zhì)模型的建立勝任素質(zhì)模型的基本內(nèi)容 勝任素質(zhì)簡述勝任素質(zhì)（Competency）又稱能力素質(zhì)，在組織管理中是指驅(qū)動員工做出卓越績效的一系列綜合素質(zhì)，是員工通過不同方式表現(xiàn)出來的知識、技能或能力、職業(yè)素養(yǎng)、自我認知、特質(zhì)等素質(zhì)的集合。哈佛大學教