【正文】 ave met. They are encouraged add anything they want to the report.A: Good ideas. Finally, I think the supervisors will give each student a grade for the programme based on their performance and other standards of evaluation.第二輯Test 2English language trainingYour pany is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide:l Which staff would benefit most from English language trainingl How to encourage employees to take part in the trainingl What kind of schedule will be suitable for the training?英語語言培訓 你所在的公司計劃為員工提供30個小時的英語語言培訓，公司要求你協(xié)助策劃和組織這次培訓。短語】員工流動 staff turnover 人口流動性 population mobility解決、想出 figure out 精神旺盛地 vigorously付給報酬過低 underpay 培養(yǎng) cultivate福利金 financial incentive 歸屬感 sense of belonging【句型點擊】Well, the point I am trying to make is that…….Well, what I’m trying to say is that……That is exactly my opinion.I think/feel/believe that…….You mentioned that……., but, in my view….Just let me finish.【參考范例】 Managers and pany owners have always been frustrated by staff turnover and they are trying to figure out what they can do to retain people longer. Fundamentally staffs do the jobs they are paid for. If they feel being under paid, they will gradually lose interest and enthusiasm in their work and finally find a betterpaid job that they are worth. Therefore, financial incentives are important retaining staff. If staffs are satisfied with their financial benefits, they normally could deal with the negative feelings toward their jobs. Career structure is another important element in reducing staff turnover. Nowadays, with increased population mobility, people changed jobs more frequently then they used to. If they are not motivated in their present jobs, they probably would go for new challenges in life. So employers should pay close attention to the career development of their employees and confirm their confidence in the future of themselves and the business they work for. In addition, employers should vigorously develop their enterprise culture and cultivate sense of belonging among employees. In that way, staff would hesitate to leave their jobs because they are already regarded themselves as the part of units.第二輯Test 1Work experience programmeThe manufacturing pany you work for has decided to offer a twoday week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations for this programmeDiscuss the situation together, and decide:l What kind of work experience the pany might offerl How the participants should be selectedl What feedback and evaluation should take place after the programme has finished【題目分析】工作實習計劃 你所在的制造公司決定為當?shù)匾凰虒W院的一組小學生提供一個兩周的工作實習計劃。短語】澄清、闡明 clarify 反饋 feedback訓練有素的 welldrilled 不便 、困難 inconvenience客服代表 customer service representative 名聲 reputation 跟蹤 follow up 重視 value【句型點擊】l 常用小結句From the above information, it can be shown that……..Before the close, let me just summarize the main points.Shall I just go over the main points?表達觀點常用句In my opinion, we should…….I’d like to point out…..Let me emphasize ……【參考范例】 When dealing with plaint from clients, we should always start off with an apology. A customer for us is just a master for his servant. It is unwise to argue with our clients especially when they are angry. An immediate apology is what clients down quickly. Until then can we clarify the facts and suggest a solution to the problem. Clients expect their plaints to be taken seriously and look forward to speedy replies, so welldrilled customer service representatives should insure clients that their problems will be taken care of quickly with limited time.In addition, as an important part of dealing with plaints from clients, we must follow up the solutions and clients feedbacks. We should make phone calls to clients and ask them whether their problems have been successful solved and probably we may apologize again for the inconveniences we have brought to them clients will be happy with such calls and change attitudes towards our pany. A prosperous business depends on returned customers and reputations. It is mon to have clients’ plaints, but the key lies in our increasingly improved product quality and customer service. We must have every clients feel that he/she is valued and respected.Topic B: WHAT IS IMPORTANT WHEN ……? Setting prices for new productsl Production costsl Competitors’ prices【詞匯amp。短語】由……負責 be in charge of 熱情的 enthusiastic重要的， 關鍵的 crucial 細小的工作 small errands長期的 longrange 價值 merit管理的 administrative 監(jiān)督 supervise【句型點擊】That is to say…..It is very crucial to………..is known to all【參考范例】If you are aiming for a promotion, primarily, you should show a satisfactory performance. That is to say, if you want to be in charge of something, you start from small errands and show your longrange merits. You have to show people what you are capable of. This is very crucial. Secondly, demonstrate your loyalty to the pany, because no manager wants an outstanding but undependable to take an administrative role and supervise a department. Thirdly, show your intelligence in the field you are working, face to the challenge that others fear to take, and then, your professional skills would be known to all. The last point, try to build an easygoing and enthusiastic personality. A brilliant yet not weled employee is definitely not qualified for a promotion.Topic C: WHAT IS IMPORTANT WHEN ……? Exporting goods or services for the first timel Personal contactsl Professional advice 【詞匯amp。 audiovisual advertising, or whatever it is. You