【正文】 criteria for evaluating solutions ?Be able to create and use a solution prioritization matrix ?Know when and how to use consensus decision making 4 Improvement Strategies Is the gap small? Customer Requirements Process Capability Fundamental Redesign Iterative Improvement YES NO ? Design a new product / process ? Broad approach ? Blank sheet of paper approach ? High Risk ? Longer time span ? Addressing many CTQs ? Goal: Quantum Leap ? Fix an existing process ? Narrow Focus ? Use current process model ? Low Risk ? Shorter Time Span ? Addressing few CTQs ? Goal: Improvement Design Excellence DMAIC 5 When to go for Design Excellence ? Changing customer expectations: by the time the current problems are solved, new problems will occur ? Technology development: new technologies allow to meet all customer requirements at lower cost or gain a petitive edge ? Next generation: the existing products remaining lifetime is very short, a successor will be needed soon ? System limits: the performance gap is due to system / business model configurations that cannot be changed or the available technology does not allow to meet CTQs ? Process entirely broken: the existing process is unable to meet many CTQs, too many successive DMAIC projects required 6 Benefits of Design Excellence: Getting it right the first time ?Reduce cycle time from concept to delivery ?Reduce development and manufacturing cost ?Minimize risk of failure ?Minimize design changes after design release ?Improve quality of products and services, as measured by the customer ?Create a petitive advantage by providing products and services, with high quality and low costs, while meeting all customer requirements. 7 Involving People in Developing Solutions 8 Instructions: Use the matrix to help you identify the people who should be involved in developing and implementing solutions. Take just a few minutes for this task. You can modify your decisions later. Time: 10 min. Responsible for Task Involved in Consulted with Informed about Which groups or individuals should be: Identifying solutions Selecting solutions Planning the implementation Handling potential problems Implementing the solution Monitoring results Project Worksheet 16: Involvement Matrix Generating Ideas 10 Generating Solution Ideas ?Review what you know about the process and the verified cause ?Brainstorm solution ideas。 use creativity techniques ?Combine ideas into solutions 11 Creativity Techniques Quick and Dirty ?Think Like a Kid ?Challenge the Rules ?Set a Deadline ?Get Rid of Excuses Short Time Investment ?Candid Comments ?Musical Chairs ?Edison ?More Involved ?SCAMPER ?Slice and Dice ?Idea Box ?Brutethink 12 Exercise: Generating New Ideas Objective: Practice using a creativity technique that is new to you. Instructions: Divide into small groups. Try to develop innovative ideas for improving helicopter flight time, building on what you learned in the Analyze Phase. Use one of the four More Involved creativity techniques described on the next six pages to e up with a range of ideas. Be prepared to discuss both your solutions and your process with the class. Time: 60 minutes